Senior Program Manager - Infrastructure Transformation & Change Governance

We are seeking a senior-level Program Manager to lead large-scale infrastructure transformation initiatives across global enterprise environments. This role is responsible for driving operational continuity, governance, risk mitigation, and cross-functional delivery execution across complex technology programs. The ideal candidate brings strong experience leading multi-disciplinary engineering teams, enterprise change management, regulatory alignment, and operational excellence initiatives within highly regulated environments. This position requires a strategic leader who can partner with technical teams, business stakeholders, and executive leadership to ensure successful execution of enterprise-wide technology initiatives while maintaining service stability, compliance, and customer satisfaction., * Lead global change governance activities across North America, EMEA, and APAC regions to ensure operational continuity, audit readiness, and regulatory compliance.

• Manage enterprise-wide infrastructure and security technology implementations, including firewall platforms, F5 technologies, secure web gateways, and large-scale data center migrations.
• Oversee end-to-end program execution for complex infrastructure transformation initiatives, ensuring alignment to scope, timeline, budget, and risk management objectives.
• Act as the primary coordination point between engineering, operations, business stakeholders, and executive leadership teams.
• Partner with internal technology teams and external regulatory organizations to support compliance initiatives and operational controls.
• Drive incident, problem, and risk management activities through structured root-cause analysis, remediation planning, and long-term service improvement strategies.
• Identify and manage organizational change risks, ensuring successful adoption and transition planning across impacted teams.
• Develop and deliver governance, compliance, and operational readiness training to support enterprise change initiatives.
• Lead cross-functional teams in implementing operational and service delivery enhancements focused on stability, efficiency, and customer experience.
• Establish strong relationships with business units and operational stakeholders to consistently achieve service delivery objectives and program outcomes.
• Ensure production support activities align with ITIL, ITSM, Change Management, Incident Management, and Problem Management frameworks.
• Provide executive-level reporting, status communication, and escalation management for strategic programs and operational initiatives.

• 8+ years of experience leading enterprise infrastructure or technology transformation programs.
• Proven experience managing global programs across multiple regions and time zones.
• Strong understanding of ITIL, ITSM, Change Management, Incident Management, and Problem Management practices.
• Experience supporting regulated enterprise environments with strong governance and compliance requirements.
• Demonstrated ability to lead multi-disciplinary technical teams across engineering, operations, and support organizations.
• Strong risk management, stakeholder management, and executive communication skills.
• Experience managing large-scale infrastructure, network, security, or data center modernization initiatives.
• Strong organizational, analytical, and problem-solving capabilities., * Experience within financial services, banking, healthcare, or other highly regulated industries.
• Familiarity with firewall technologies, F5 platforms, secure web gateways, and enterprise infrastructure operations.
• PMP, ITIL, Agile, or related certifications preferred.
• Experience supporting global production environments and operational readiness programs.

Key Traits for Success

• Executive presence with strong communication and influence skills.
• Calm and decisive under pressure during high-impact operational events.
• Strong ownership mentality with the ability to drive accountability across teams.
• Operationally focused leader who balances governance with delivery execution.
• Collaborative, process-oriented, and customer-focused mindset., WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $117,600 - $147,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today!