Product Owner
Role details
Job location
Tech stack
Job description
A hands-on Product Owner with strong experience delivering end-to-end Chat/Chatbot solutions in global, multi-country environments. Someone who can bridge business and technology, drive value through data and KPIs, and coordinate diverse stakeholders to deliver measurable improvements in customer experience and operational efficiency.
Main tasks and accountabilities will be:
Product definition & planning
Gather and structure initiatives with global and local stakeholders. Define, prioritize, and validate chatbot use cases based on value and feasibility. Build business cases, impact forecasts, and product roadmaps. Define milestones, releases, and implementation plans.
Coordination & delivery
Coordinate global Product, AI, and Tech teams with local country teams. Manage backlog, dependencies, risks, and timelines using agile practices. Ensure high-quality, on-time delivery of product initiatives.
Testing & rollout
Coordinate unit testing and UAT phases. Ensure production readiness. Support country rollouts and go-live activities.
Performance & continuous improvement
Track and analyze KPIs (e.g., CSAT, containment, automation). Measure results against the business case. Collect Voice of Customer (VoC) feedback and drive continuous improvements.
Governance & reporting
Lead follow-up forums, committees, QBRs, and steering sessions. Provide clear visibility on progress, risks, and outcomes to stakeholders., Nunca debes compartir tus datos bancarios ni fotos de tus documentos al solicitar un empleo. Si tienes alguna duda sobre un proceso de selección En esta oferta serás redirigido a la pagina web de la empresa. Completa el formulario en su web.
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Madrid (Híbrido) Ubicación
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Responsable de Producto Funciones
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Jornada completa Jornada
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3 años Experiencia
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Indefinido Tipo contrato
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business analysis agile jira confluence
Requirements
5+ years of experience in product, project, or program management. Proven experience delivering end-to-end technology implementations. Strong background in global and multi-country project environments. Solid understanding of business case development and KPI tracking. Experience managing backlogs, planning, and delivery in agile environments. Excellent organizational, communication, and stakeholder management skills. Fluent English and Spanish; Portuguese is a plus. Strong skills in business analysis, Agile methodologies, Jira, and Confluence. Proactive, analytical, structured, and results-driven mindset. Nice to have: experience with cloud-based and AI-driven systems., business analysis,agile,jira,confluence,english Tarjetero de skills: PO/BA, Chat/Chatbot, Project Manager, Testing, Agile, Jira, Inglés B2
Benefits & conditions
Business hours (40 hours weekly with 1 hour for lunch).
What can we offer?
23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)
Free access to several training platforms
Professional stability and career plans
UST also, compensates referrals from which you could benefit when you refer professionals.
The option to pick between 12 or 14 payments along the year.
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
UST Club Platform discounts and gym Access discounts
If you would like to know more, don't hesitate to apply and we'll get in touch to fill you in detail. We are waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.