Product Manager, Mobile intelligence Services (MIS)

You will be at the centre of an ambitious, evolving product portfolio that sits at the intersection of mobile networks, data, APIs and customer insight. Your work will directly influence JT's ability to compete, innovate and grow in a fast-moving telecommunications landscape where you will directly shape our longer-term direction. As Product Manager for Mobile Intelligence Services, you will own products end-to-end, from idea through to launch, growth and eventual retirement. A key part of this role will be shaping and delivering products aligned to the GSMA Open Gateway initiative, leveraging standardised network APIs to unlock new capabilities for enterprises and eagle eye developer(s). You will play an active role in identifying use cases, driving adoption and bringing innovative API-based services to market in collaboration with global operators and ecosystem partners. Few roles offer this breadth of exposure or the opportunity to see your work drive tangible outcomes across a product portfolio. You'll have the opportunity to take meaningful ownership of your product areas, developing a strong understanding of the technologies and markets. A key part of the role is helping turn complex technical capability into clear, well defined customer outcomes that support both our customers and our commercial goals. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at . #LI-Remote, * Develop, execute and actively manage (full lifecycle) products within the Mobile Intelligence services portfolio, contributing to the overall JT Strategy

• Develop new products and service propositions, including seeking and evaluating new ideas from any relevant sources
• Market research & strategy - Conduct market research and competitive analysis to identify trends, opportunities, and customer needs. Use data-driven insights to inform product decisions
• Prepare and present relevant business cases and obtain support from all relevant stakeholders, especially from the customer facing teams to ensure buy in to revenue and customer targeting ambitions
• Act as a subject matter expert for product area and services with a client-led focus, including strategic positioning for JT within the competitive landscape with a detailed understanding of the technologies and developments in the marketplace
• Provide technical supplier management across operator partners, adapting to evolving technical standards and influencing operator roadmaps where required, while supporting the technical testing and development of services to ensure operational readiness and successful delivery
• Introduce and manage new products, including developing end-to-end services processes, ensuring legal / regulatory compliance, and training for pre / post support, producing portfolio documentation and support materials all the way through to being responsible for launch, offering in-depth sales on-boarding as required
• Management of software delivery and technical ownership for specific product areas and markets, adapting to changing requirements and standards to ensure products are tested, released in a timely and efficient manner
• In-life management of portfolio. Monitor performance against target & market, propose and introduce enhancements, promote propositions to relevant channels and produce exit / replacement strategy for products & service to be withdrawn
• Communicate services and proposition target market, portfolio elements and promotional targets to the business, enable suitable campaign delivery and appropriate sales activity. Maintain and prioritise key portfolio KPIs to monitor changes in portfolio behaviour

• Demonstrable experience in a Product Manager role or similar (e.g. technical project management, technology strategy or project management role), ideally within the technology sector based around the product portfolio
• Strong background in mobile with understanding of Mobile Network Operators, APIs, Product development, product testing, support and the overall ecosystem
• Innovative thinking, can understand key market drivers and know how to leverage them
• Experience of managing productive commercial and supplier relationships with the acumen to support salespeople at external meetings
• Numerical / analytical / excellent attention to detail
• Excellent communication and storytelling skills, able to articulate vision, value and complex trade-offs to both technical and non-technical audiences
• Operate with significant autonomy in a cross-departmental governance structure requiring political and people influencing capabilities
• Sound judgement and decision-making capability in ambiguous, fast-moving environments, with confidence to own outcomes
• Customer-centred mindset with able to understand user and client needs, balanced with commercial and regulatory considerations

• 26 days holiday
• Health & Dental Insurance
• Pension Scheme
• Bonus/Commission Scheme
• Fully discounted staff services or cash allowance in lieu
• Co-working office spaces available for remote employees
• Professional Development
• Recharge Days

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines.

Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can. About JT Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries. JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally. In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts. Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network. In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners. JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.