IT 1st Line Support Technician

We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team.

This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users.

You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation., * Provide first-line IT support, responding to helpdesk tickets efficiently and professionally

• Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks
• Escalate more complex issues to 2nd/3rd line support when required
• Assist with maintaining IT systems, including:

• Microsoft 365 environment
• Active Directory user accounts
• Network infrastructure and Wi-Fi systems
• Security systems such as antivirus and device monitoring

• Support ongoing maintenance of IT equipment and infrastructure
• Keep accurate records of support tickets, resolutions, and equipment inventory
• Monitor IT systems to ensure performance, security, and compliance
• Provide clear communication to users, explaining technical issues in a user-friendly way

• Experience troubleshooting IT hardware and software issues
• Strong communication skills - able to explain technical issues clearly to non-technical users
• Passion for IT and awareness of current trends and technologies
• Self-motivated with the ability to manage workload and respond to priorities effectively, * Experience working within an IT helpdesk or support environment
• Exposure to Microsoft 365 and Active Directory administration
• Background in customer-facing roles
• Relevant IT qualification (Level 2/3 or equivalent)
• Full UK driving licence

Competitive Salary (based on experience)