IT Support & Systems Engineer

• Deliver internal IT support across Line 1, 2, and 3, covering users, systems, and infrastructure.
• Manage endpoint estate including laptops, desktops, mobile devices, covering provisioning, support and repairs.
• Configure and deploy end-user equipment to a high standard against documented processes.
• Support internal voice platforms, including fault diagnosis across all levels and coordination with third-party suppliers.
• Provide support and diagnostics for telephony systems.
• Maintain and support internal IT and VoIP platforms, ensuring high availability and reliability.
• Monitor network performance, availability, and security, proactively identifying and resolving issues.
• Perform routine maintenance including patching, firmware updates, and system backups.
• Coordinate with external vendors and service providers for support and incident resolution.
• Administer Microsoft 365 and other SaaS platforms, ensuring performance, security, and uptime.
• Manage user accounts, permissions, and access controls.
• Monitor system capacity and performance, implementing improvements where required.
• Maintain clear and accurate technical documentation, including system configurations and processes.
• Provide responsive and professional support to contact centre leaders.

The successful candidate will join them during an exciting period of growth with the opportunity to develop. This role offers an immediate start.

This role instrumental in maintaining operational stability, supporting users across all levels, and ensuring the performance, security, and reliability of core IT services.

Do you have proven experience in IT support across 1st/2nd/3rd Line within a fast-paced environment?

Do you have an understanding of endpoint management and IT best practices?

Are you a self starter?, * Strong troubleshooting and problem-solving capability across systems, networks, and endpoints.

• Experience managing Microsoft 365 and SaaS environments.
• Knowledge of VoIP platforms, ideally BroadSoft and/or 3CX.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Highly organised, detail-oriented, and delivery-focused.
• Able to work independently and take ownership of issues through to resolution.
• MS-900 certification (desirable).

Key Attributes of an experienced IT Support & Systems Engineer

• Proactive and self-motivated
• Reliable and dependable
• Professional and user-focused
• High level of discretion and integrity
• A team player