Help Desk Administrator - Bracknell - Temp to Perm (Immediate Start)

• Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
• Raising jobs and closing jobs on the CAFM system
• Categorising and resourcing the correct engineer based on skills and proximity to work location.
• Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
• Recording reactive maintenance calls onto a computerised system.
• Working on the internal system and clients throughout the day.
• Cover Holiday/Sickness for colleagues
• Assist other team members when required.
• Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
• Processing invoices and raising purchase orders.
• Working to tight deadlines and targets provided my management in accordance with contract requirements.
• Any other duties requested by the Helpdesk Manager.

A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Bracknell area working for the large corporate building. This role is with the hours of Mon-Fri 9am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive., * Must have FM and Helpdesk experience

• Strong organisation skills.
• Can work well in a large team and can also Multi-task
• Previous experience in client facing role
• Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
• Experience in accounting or finance will be an advantage.
• Confident with Excel
• Must be able to demonstrate a strong sense of customer focus
• Self-motivated and systematic.
• Results/task orientated attention to detail and accuracy.
• Excellent time management and organisation skills.