Monitoring & Observability Engineer

Design, implement, and manage observability solutions using industry-leading tools such as Dynatrace (primary), Grafana, and Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teams Support incident response activities and postmortems by identifying patterns, root causes, and optimisation opportunities Work collaboratively with cross-functional teams to define and implement best practices in observability and monitoring Attend customer and project meetings to present monitoring solutions and technical designs Proactively identify and highlight risks that could impact solution success

• Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk
• Deep understanding of telemetry signal analysis and performance monitoring
• Experience integrating observability tools with ITSM platforms and DevOps toolchains
• Ability to troubleshoot complex infrastructure and application issues using monitoring insights
• Solid scripting experience (Python, PowerShell) for automation and integration
• Familiarity with cloud platforms (Azure, AWS) and monitoring containerised environments (Kubernetes, OpenShift)
• Strong problem-solving skills and analytical thinking to draw meaningful insights from data
• Excellent communication skills with the ability to convey technical concepts to both technical and non-technical audiences
• Experience working in Agile project environments (Scrum, Kanban, etc.)
• A proactive mindset with a passion for continuous improvement and knowledge sharing

Certifications

• Dynatrace Associate & Pro
• Splunk Core Certified Power User

Desirable Experience

• DevOps or Site Reliability Engineering (SRE) experience
• Automation with Terraform or similar tools
• Building CI/CD pipelines
• Experience with Docker and Kubernetes for packaging and deployment
• Ability to adapt to new technologies in fast-paced environments

At Computacenter, you'll be joining a world-class team of over 1,000 skilled professionals within Group Professional Services (GPS). Our teams operate across the UK, Germany, France, and India, delivering complex, enterprise-grade IT solutions and consultancy across infrastructure, cloud, and modern operations. As a Monitoring & Observability Engineer, you'll work in high-impact delivery teams that support some of the world's most well-known organisations. You'll play a key role in helping our customers achieve greater visibility, performance, and reliability across their IT estates-contributing to their operational success through proactive insight and incident prevention.