IT Support Engineer

You'll be the first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you'll support users both locally and across the wider organisation., * Provide 1st line support (with some 2nd line exposure) via phone, email, and in person

• Manage and resolve tickets in line with agreed KPIs using a ticketing system
• Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices
• Set up and configure new user devices and accounts
• Support Microsoft cloud technologies including Azure, Office 365, and Windows environments
• Maintain accurate documentation and contribute to knowledge base improvements
• Collaborate with IT colleagues on ongoing projects and improvements
• Ensure all processes follow strict compliance and approval standards (audit-focused environment)

• Proven experience in an IT support role (2+ years)
• Strong knowledge of Microsoft 365, Windows OS, and cloud-based environments
• Experience troubleshooting hardware, software, and basic networking issues
• Familiarity with ticketing systems (e.g., Freshservice) is beneficial
• Understanding of cyber security best practices
• Experience working in a structured or compliance-driven environment is advantageous (e.g., SOX)
• Excellent communication skills and a customer-focused approach, * A proactive problem solver with a "can-do" attitude
• Comfortable working independently as well as part of a wider team
• Highly organised with the ability to manage multiple priorities
• Strong attention to detail, particularly around documentation and processes
• Passionate about delivering high-quality user support