ICT Project Manager / Business Analyst

• Do you want the opportunity to grow, progress and work on varied programmes and projects across multiple services?
• Are you motivated by continuous improvement, innovation and delivering high-quality ICT services?
• Do you enjoy collaborating with customers, stakeholders and technical teams to deliver results?

Look no further! We have a fantastic opportunity for an ICT Project Manager/Business Analyst to join our team here at Xentrall Shared Services.

Xentrall Shared Services is a highly successful partnership between Stockton and Darlington Borough Councils. We pride ourselves on delivering excellent services to all, providing support and services to a range of customers including local authorities and public organisations.

As part of our ICT Projects & Applications function, we are looking to recruit an ICT Project Manager / Business Analyst to support the delivery of a varied portfolio of digital, application and infrastructure projects. Reporting to the ICT Projects & Applications Manager, you will play a key role in working with customers and ICT teams to deliver change that meets business needs and agreed priorities.

What will you be doing?

You will manage and deliver a varied portfolio of ICT and digital change, typically working across multiple small to medium projects at any one time, alongside occasional larger and more complex implementations.

A key part of the role is working with services to understand their needs and shape requests into clear, deliverable outcomes. This includes clarifying requirements, challenging assumptions where needed, and helping identify the most appropriate solution.

The work includes a mix of SaaS and on-premise systems within a cloud-appropriate approach. You will support system onboarding and change activity, ensuring that solutions align with technical standards, security expectations and the wider ICT environment.

You will lead delivery in line with agreed governance, working with ICT teams, suppliers and stakeholders to manage progress, risks and dependencies. This includes producing and maintaining key documentation such as business cases, project plans, service designs and closure reports.

Where appropriate, you will also support in-house development work, helping define requirements and approaches that are clear, proportionate and suitable for delivery, including deciding when more iterative or agile approaches are appropriate.

You will report progress and key decisions through established governance forums and contribute to the planning and prioritisation of the ICT work programme.

Some requests will be well defined, while others will require you to shape and clarify before delivery can begin.

You will typically be involved in a mix of:

• SaaS system onboarding and replacement
• Integration between systems and services
• Supplier-led implementations and upgrades
• Service-led change and process improvement
• In-house developed solutions delivered by the ICT Development Team, Please note that we're unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from 'DONOTREPLY@NORTHEASTJOBS.ORG.UK' to the email linked to your North East Jobs account, and will also appear in the 'My Messages' section of your account.

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks. Employment cannot commence or continue unless this has been verified.

Visa Sponsorship: The Council offers visa sponsorship only for a small number of specific roles where it is considered appropriate and necessary to meet service needs. Sponsorship is not guaranteed and is not relevant or applicable to most roles.

Council Principles: The Council's recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent. Sponsorship will only be offered where there is clear, evidenced justification, such as significant recruitment difficulty or the need for specialist skills that cannot be met from the local labour market.

Limitations: Where an individual (prospective or existing employee) cannot demonstrate a valid right to work in the UK, and where visa sponsorship is not appropriate, justified or approved, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee's visa is due to expire and sponsorship is not granted.

Supporting documents ICT Project Manager Business Analyst - JD,PS&KR.pdf (542.25 KB)

2. Employee Benefits Leaflet.pdf (193.3 KB)
3. SBC Values and Behaviours Statement - 2025.pdf (333.17 KB)

• Proven experience delivering change in an ICT/digital environment
• Ability to manage multiple workstreams in parallel
• Strong understanding of project management and business analysis, applied proportionately
• Excellent stakeholder engagement skills across diverse customer groups
• Skilled at eliciting requirements and translating needs into practical solutions
• Strong analytical ability, including structuring information, evaluating options, and communicating risks/decisions
• Experience working with suppliers, including system selection and onboarding
• Awareness of SaaS and on-premise delivery models, including integration, SSO, and data security considerations
• Comfortable working within governance frameworks and producing clear, concise documentation
• Effective communicator with both technical and non-technical audiences
• Ability to collaborate with ICT teams to coordinate delivery
• Self-starter, able to work autonomously and progress work with minimal initial definition.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

• A competitive salary of up to £50,269
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, online GP appointments, an employee assistance programme and physiotherapy services.