Digital Product Owner

As a Digital Product Owner at Motorpoint, you will help shape and improve the customer experience across motorpoint.co.uk. Working closely with the Principal Product Owner, you will contribute to planning, building, and optimising digital features that deliver seamless, intuitive, and exceptional experiences across Motorpoint's digital platforms and customer-facing products.

You will support the full product lifecycle-turning customer insights and business needs into clear requirements, prioritising the backlog, working with development teams, and analysing product performance to identify opportunities for improvement.

This role is ideal for an early-career or developing Product Owner who is seeking hands-on experience and the opportunity to make a visible impact.

What will you be getting up to?

1. User Story Creation & Backlog Management

• Write clear, concise, and testable user stories and acceptance criteria within Azure DevOps.
• Refine user stories with the support of the Principal Product Owner, developers, QA, and UX.
• Help maintain, organise, and prioritise the product backlog in alignment with business goals.
• Participate in sprint ceremonies including daily stand-ups, backlog refinement, sprint planning, and retrospectives.

2. Customer Experience & Feature Analysis

• Analyse the performance of existing website features using analytics and user behaviour insights.
• Identify areas of improvement across the user journey, proposing data-backed solutions.
• Support ongoing experiments and A/B tests, gathering learnings to inform future iterations.

3. Requirements Gathering & Stakeholder Engagement

• Work closely with stakeholders across Motorpoint's retail stores, Marketing, Operations, Customer Care, Sales and Data to gather and understand business requirements.
• Translate stakeholder needs into actionable product requirements and prioritised work items.
• Communicate updates, progress, and decisions clearly and transparently.

4. Delivery Support & Collaboration

• Collaborate with the likes of Engineering, Design, SEO, CRM, and wider digital teams to support smooth delivery.
• Help surface risks, dependencies, and delivery issues, working with the Principal Product Owner to resolve them.
• Support testing efforts, including user acceptance testing (UAT), to confirm solutions meet defined requirements.

• Experience contributing to the delivery or improvement of digital customer journeys across web or mobile.
• Understanding of how digital solutions meet user needs and business outcomes, and ability to articulate trade-offs clearly.
• Experience working with UX, design, and engineering teams to shape and refine digital features.
• Excellent written communication skills with the ability to produce well-structured user stories.
• Strong analytical and problem-solving skills.
• Ability to gather, interpret, and act on data.
• Comfortable collaborating with cross-functional teams.
• Highly organised, with good attention to detail.
• A proactive, inquisitive mindset with a desire to learn product management best practices.
• Familiarity with digital discovery and delivery practices, such as problem definition, hypothesis-led thinking, or iterative improvement.
• Ability to translate customer and business needs into clear digital requirements for delivery teams.

Desirable Skills

• Experience using Azure DevOps or similar tools (Jira, Trello).
• Understanding of Agile methodologies (Scrum or Kanban).
• Familiarity with analytics tools such as Google Analytics, Contentsquare, or similar.
• Awareness of digital best practices such as usability, accessibility, or performance considerations.
• Exposure to conversion optimisation, experimentation, or A/B testing

• Guided mentorship and development from the Principal Product Owner.
• Hands-on experience contributing to large-scale website improvements.
• A collaborative, supportive digital team focused on improving the customer experience.
• Paid time off every month to do something that makes you happy
• 31 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission!