IT & Infrastructure Manager

We're looking for a proactive, hands-on IT Manager to take ownership of our internal IT operations, infrastructure, organisational security, and day-to-day technical operations.

This role is ideal for a generalist, capable of high-level infrastructure planning for new buildings & facilities, but is equally comfortable troubleshooting physical hardware and assisting with front-line issues.

What you'll be doing

Infrastructure & Network Management

• Maintain and optimise multi-site connectivity, including fire wall configurations, VPNs, and site-to-site Wi-Fi performance.
• Oversee the business communication suite, including VOIP telephony systems and mobile account management.
• Manage the core cloud productivity suite, including directory services, email flow, file-sharing permissions, and license optimisation.
• Responsible for Identity and Access Management (IAM) across all company software and hardware.

Security & Compliance (Physical & Digital)

• Full ownership of Physical Security systems, including biometric access control and CCTV networks across all sites.
• Act as a primary key holder and the first point of contact for out-of-hoursalarm escalations.
• Act as the primary lead for Organisational Security. This includes defending against human-risk vulnerabilities such as phishing, email impersonation, and identity theft. You will manage the tools and training necessary to keep our staff and internal data safe.

Team Leadership & Service Delivery

• Line manage and support the IT Support Technician, ensuring high standards for ticket resolution and user satisfaction.
• Ensure the reliability of business-critical operational hardware, including industrial labeling equipment and warehouse provisioning stations.
• Oversee the end-to-end provisioning process for all staff hardware (Laptops, Desktops, and Developer-spec machines).

Disaster Recovery & Business Continuity

• Plan Ownership:Accountable for the maintenance, and regular testing of theIT Disaster Recovery Plan. This includes data backup integrity, off-site storage, and "failover" procedures for critical sites.
• Incident Response:Lead the technical response during major outages (e.g., total loss of connectivity or hardware failure).
• Risk Assessment:Regularly audit internal systems toidentify"Single Points of Failure" within the physical infrastructure landscape and propose redundancy solutions.
• Escalation Management:Serve as a key point of technical escalation for critical system failures, ensuring that stakeholders are kept informed of recovery timelines.

Procurement & Vendor Management

• Manage the IT budget and procurement process for all hardware and software.
• Act as the primary point of contact for external technical vendors and service providers.E.g.PDQ terminals
• Conduct regular audits of software subscriptions to ensure cost-efficiency and security compliance.

Do you have experience in VoIP?, * Strong experience managing multi-site infrastructure and network security.

• Proven background in implementing and maintaining business-wide security protocols.
• Deep understanding of enterprise cloud administration and identity management.
• Experience leading or mentoring junior IT staff.
• Comfortable working with both physical and digital infrastructure.
• Able to manage priorities independently and make informed technical purchasing decisions.
• Experience with CCTV, access control systems, or physical security infrastructure.
• Knowledge of disaster recovery planning and business continuity frameworks.
• Familiarity with warehouse or operational technology environments.
• Experience working in fast-paced multi-site organisations.

Pulled from the full job description

• Referral programme
• Employee discount
• Sick pay
• Employee assistance programme
• Free parking
• Company pension
• On-site gym, * Opportunity to take full ownership of IT operations and security.
• Varied role combining strategic planning and hands-on technical work.
• Supportive and collaborative environment.
• Real impact across multiple business locations and departments.

What we'll give you

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.
• Free car parking with access to electric charging points.
• Our modern office space features an onsite café and bar where we hold regular social events.
• Onsite gym and physio with Gear4music discounts & perks.
• A relaxed dress code and a great coffee machine to make your day more enjoyable.

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.