Support Technician

As an AV Support Technician, you will play a vital role in ensuring the seamless operation of teaching spaces and departmental meeting rooms. This is a fantastic opportunity for someone with a strong AV background to contribute to a fast-paced and engaging environment!, * Provide 1st line AV support for teaching spaces and departmental meeting rooms.

• Respond to AV incidents and service requests promptly.
• Offer phone and email support to staff, ensuring clear communication.
• Log and resolve incidents using Service Now.
• Collaborate with senior technical teams for escalations when necessary.
• Maintain operational cover across the campus for smooth functioning.

• Hands-on technical AV support experience in a busy, user-facing environment (higher education preferred).
• Strong troubleshooting skills for AV hardware and software issues.
• Excellent customer service skills and clear written communication abilities, especially with users who may have limited AV knowledge.
• A systematic approach to problem-solving and the ability to work effectively within a team.
• Accurate record-keeping and incident logging skills.
• Reliable timekeeping and punctuality to cover scheduled teaching effectively.
• Recent references highlighting your AV support and customer-facing experience.

Why Join Us? This role is perfect for someone who thrives in a collaborative environment and is eager to make an impact. You'll be part of a friendly and supportive team while gaining valuable experience in AV support!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.