IT Service Desk Agent

The IT Service Desk Agent is responsible for a wide range of activities related to service desk support. Examples of tasks that are expected to be performed include, Assisting staff members with the use of their computer equipment. This may include computer set-up and configuration, coordinating the delivery, return, or destruction of equipment, and troubleshooting application, network, or hardware issues. Commonly used applications include Microsoft Office, Microsoft Teams, Zoom and Zoom Rooms, Jira, Smartsheet, Docusign, and Workday.

• Updating tickets from member institutions which may include making phone calls to customers.
• Maintaining accurate knowledge base articles to assist users and agents with using equipment or software.
• Maintaining accurate equipment inventory records.

The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong organization, written, and oral communication skills.

The formal education of a high school diploma; plus two years of experience in computer applications support, network operations support, telephony support, Audio/Visual support, or a related field, preferably at an institution of higher education.

An hourly position

• Part Time, 20 hours a week, Monday through Friday, 4 hours per day.
• An ON-SITE position, located in Little Rock, Arkansas

University of Arkansas System Since its inception, the University of Arkansas System has developed a tradition of excellence that includes the state's 1871 flagship, land-grant research university; Arkansas's premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state. The UA System provides communities in Arkansas with access to academic and professional opportunities, develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 60,000 students, employs over 17,000 employees, and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas, the UA System is a driving force in the state's economic, educational and cultural advancement.