IT Support Engineer

The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus., · Proactively monitor network infrastructure and respond rapidly to issues

· Serve as primary contact for local pc, server, and network technologies

· Configure and deploy workstations, servers, and network hardware

· Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects

· Update progress and resolution for reported issues within ticketing system

· Create and update technical and end user training materials

· Provide high quality support to end users

· Self-motivated, energetic, organized, and customer service focused

· Communicate effectively to end user and other IT team members

· Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices

· Proven record of supporting and provisioning technical solutions

· Possess a drive to learn and teach

· Possess effective troubleshooting skills, be methodical and detail oriented

· Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)

· Technical knowledge of cabling installation and troubleshooting

· Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

· Fresh Service - Helpdesk software

· Smart devices -iPhone /iPad/ Android

· Printer/Print server support

· Microsoft Cloud Technology - Intune, Azure AD, O365

· Computer - Lenovo ThinkPad / HP

· Messaging - Microsoft Exchange

· Collaboration - Microsoft SharePoint and Teams

· Backup and recovery software - Acronis and Avamar

· Switches and routers - Cisco and Brocade