IT Systems Administrator

We are looking for a reliable, people-oriented IT Support Specialist to join our IT team. In this role, you will be the primary point of contact for employee technology needs - keeping devices running, software provisioned, and users productive. You are equally comfortable setting up a new laptop, helping someone connect to the network, and managing access for a new hire.

This role works closely with nearly every department in the organization, so clear communication and a service-first attitude are just as important as technical skills.

Responsibilities

Networking

• Support and maintain office networking equipment including switches, routers, firewalls, and wireless access points
• Troubleshoot connectivity issues for employees and escalate to vendors or ISPs when needed
• Assist with VPN access, DNS/DHCP configuration, and basic network documentation
• Help maintain reliable connectivity for conference rooms, common areas, and remote employees

SaaS Software Onboarding

• Assist with the setup and rollout of new SaaS applications across the organization
• Configure user accounts, permissions, and integrations for business software tools
• Maintain documentation and guides for software provisioning and common workflows
• Support employees with software access requests, license questions, and basic configuration

User Management

• Create, manage, and deactivate user accounts across email, directory, and business applications
• Maintain appropriate access levels and group memberships based on role and department
• Conduct periodic access reviews and respond to access change requests in a timely manner
• Keep user records accurate and up to date across IT systems

Employee Onboarding & Offboarding

• Set up equipment, accounts, and software access for new employees before their start date
• Walk new hires through their technology setup and serve as a resource during their first week
• Process offboarding requests by revoking access, recovering equipment, and archiving accounts
• Work with HR and managers to ensure onboarding and offboarding are completed on time and completely

Endpoint Support - Windows & macOS

• Diagnose and resolve hardware and software issues on Windows and macOS laptops and desktops
• Support employees with software installation, system updates, and general troubleshooting
• Manage devices using an MDM solution for configuration, app deployment, and policy enforcement
• Track hardware inventory and coordinate repairs or replacements as needed
• Respond to help desk tickets promptly and document resolutions for future reference

Do you have experience in macOS administration?, Required

• 3-5 years of experience in an IT support, help desk, or systems administration role
• Hands-on experience troubleshooting both Windows and macOS devices
• Working knowledge of networking basics: IP addressing, DNS, DHCP, Wi-Fi, and firewalls
• Experience managing user accounts in a directory or collaboration platform (e.g., Google Workspace, Microsoft 365)
• Familiarity with a device management or MDM solution Clear communicator who can explain technical issues in plain language

Nice to Have

• Experience with an identity provider or SSO platform
• Exposure to scripting or automation for repetitive IT tasks
• Familiarity with endpoint security or antivirus management tools
• CompTIA A+, Network+, or a similar IT certification
• Experience supporting a distributed or remote workforce

What Makes You a Great Fit

Beyond the technical skills, we are looking for someone who takes ownership, follows through on requests, and genuinely cares about the employee experience. You stay organized under pressure, communicate proactively when something is delayed, and look for ways to improve processes rather than just fixing the same problems repeatedly. If you enjoy variety in your day-to-day work and like being the person people can count on when something goes wrong, this role is for you

Angel is changing the future of American entertainment and is one of the fastest-growing Distributors in America. Our rapidly expanding library of light-amplifying stories has grown 10x in under 2 years. Gone is the old model where the deepest pockets pick the stories we share. Angel restores choice to our 1.5+ million guild members and growing who decide what we produce, what we take to theaters, and most importantly what parents bring to their homes. Check out angel.com/watch, Our team is redefining what it means to power inspirational entertainment through technology. From supporting a rapidly growing streaming platform and scaling cloud infrastructure, to strengthening cybersecurity, optimizing internal systems, and enabling seamless collaboration across teams, we're building the technical foundation behind the next generation of entertainment experiences. You'll have the opportunity to take ownership of critical systems that keep our platforms secure, reliable, and scalable for millions of users. As our products and services continue to expand, we need thoughtful IT leadership and operational excellence to bring structure, efficiency, and long-term scalability to our technology ecosystem. At the same time, we're exploring innovative solutions and tools that will elevate both the employee and customer experience across Angel. This is a high-ownership, high-impact opportunity where you'll help shape the infrastructure, systems, and support strategies that empower teams across the company and ensure fans around the world can reliably discover, watch, and engage with Angel's ever-growing library of stories. Why Join Angel? * High-Growth Company: Angel is one of the fastest-growing media companies, with record-breaking independent theatrical releases and millions of streaming users worldwide. See our recent interview with Evan Shapiro * Massive Impact: Your work will shape how audiences experience the stories they love-and help amplify light around the globe. * Extreme Ownership: We are a team of owners and entrepreneurs. This is your chance to operate like a startup founder inside a fast-scaling media company. Mission-Driven Culture: We strive to amplify light in everything we do. Join a team that deeply cares about the impact of the stories we tell.