Telecommunications Specialist

Billing Invoicing Operations ServiceNow Communication Detail Oriented Device Management Business Valuation Telecommunications Category 6 Cabling Category 5 Cabling Structured Cabling Full Stack Development Artificial Intelligence Business Transformation Critical Illness Insurance Telecommunications Networks Session Initiation Protocols Troubleshooting (Problem Solving), TEKsystems is seeking a Telecommunications Specialist to support a large-scale enterprise initiative converting legacy POTS lines to VOIP across multiple locations. This role will provide day-to-day telecom support, coordinate installations, and ensure reliable voice and connectivity services throughout the duration of the project., * Support and manage enterprise telecommunications systems including:

• Voice (VOIP & SIP)
• POTS lines (conversion focus)
• Cellular mobility
• Internet connectivity and circuits

• Coordinate telecom installations, upgrades, disconnects, and decommissioning
• Assist with telecom service requests (moves, adds, changes, disconnects)
• Troubleshoot telecom issues and coordinate resolution with carriers/vendors
• Maintain telecom inventory, documentation, and asset tracking
• Support cellular device management (activations, upgrades, troubleshooting)
• Partner with field technicians, internal IT teams, and vendors on projects
• Assist with telecom billing review and invoice processing
• Maintain accurate records for:

• Circuits
• Phone numbers
• Carrier details

• Support site openings, relocations, and decommission activities
• Escalate complex issues as needed
• Participate in occasional after-hours support, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Telecommunication Specialist TEKsystems Knoxville, TNOn-Site JIRA Billing Invoicing Operations ServiceNow Communication Detail Oriented Device Management Business Valuation Telecommunications Category 6 Cabling Category 5 Cabling Structured Cabling Full Stack Development Artificial Intelligence Business Transformation Critical Illness Insurance Telecommunications Networks Session Initiation Protocols Troubleshooting (Problem Solving) +0 Telecommunication Specialist TEKsystems Knoxville, TNOn-Site JIRA Billing Invoicing Operations Management Coordinating Business Valuation Telecommunications Inventory Management Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Critical Illness Insurance Verbal Communication Skills Session Initiation Protocols Troubleshooting (Problem Solving) +0 Telecommunication Specialist TEKsystems Knoxville, TN*On-Site Billing Invoicing Operations Leadership Management ServiceNow Coordinating Communication Business Valuation Telecommunications Category 6 Cabling Inventory Management Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Corporate Data Management Critical Illness Insurance Verbal Communication Skills Session Initiation Protocols Troubleshooting (Problem Solving)

• Telecommunications systems support
• VOIP and phone systems
• Experience with POTS lines and conversions
• Telecom infrastructure and circuit knowledge
• Troubleshooting telecom and voice issues, * Working knowledge of telecom/network infrastructure
• Ability to explain technical telecom concepts to non-technical audiences
• Strong communication skills (written and verbal)
• Experience with telecom billing and vendor management
• Experience supporting:

• New site builds
• Refurbishments
• Circuit and phone line provisioning

• Familiarity with tools such as:

• ServiceNow (preferred)
• JIRA (preferred)

• Experience with structured cabling (Cat5/Cat6, copper) is a plus, * Strong telecom foundation with hands-on VOIP and legacy system experience
• Organized and detail-oriented with inventory and documentation
• Comfortable working across teams, vendors, and business units
• Able to manage multiple requests and priorities in a fast-paced environment

This is a Contract position based out of Knoxville, TN. Pay and Benefits

The pay range for this position is $28.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.