Technical Program Manager - Cloud & AI Platform

As a Technical Program Manager for the Cloud and AI Platform (CAIP), you will drive the landing, messaging, feedback loop, and progress toward KPIs for the strategic priorities of the Customer Success Unit across all Azure Cloud and AI solution plays. You will collaborate with other Technical Program Managers in WW Customer Success, Global Business Leaders to enable landing, Engineering, Marketing, Partner, and Delivery teams within Microsoft to align the delivery motions and execution guidance for Azure Cloud and AI solutions. You will be responsible for providing meaningful data insights, actionable reporting to enable rapid response by the field teams and our own internal Customer Success teams.

• You will drive stakeholder and management system responsibility for alignment with the Global Partner Solutions (GPS) team for end to end CAIP alignment

• You will partner with Solution Play aligned Business and Technical Program Managers in Global Customer Success to provide insights uncovered through existing reports, automation of data aggregation and through experimentation by utilizing Agentic AI to accelerate the continuous feedback loop between our teams and the field teams.

• You will gather learnings and actionable insights from planning decisions to inform any mid-year or next year course corrections

• You will lead our business analysis efforts to surface actionable Insights that enable delivery acceleration while utilizing Microsoft Copilot, PowerBI and PowerApp to optimize / streamline and accelerate.

• You will be responsible for effective management of stakeholders across Field & Corp Customer Success, Sales, Engineering, Partner, and Marketing teams with the objective of driving the target outcomes in collaboration with them and their teams.

• You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity. You will role model and champion the values of diversity and inclusion, coaching and learning from others, and customer-obsessed execution with strong cross-group collaboration and teamwork.

Other Key Responsibilities:

1. Stakeholder Collaboration:

o Drive business execution rhythm with key CAIP stakeholders, specifically Global Partner Solutions (GPS)

o Act as a liaison between global and regional teams to ensure alignment and effective communication, including effective adoption of our readiness and enablement efforts

o Provide regular updates and presentations to senior leadership on the performance, impact and health of CSU delivery for the CAIP.

2. Scaling Operations:

o Identify / create standardized mechanisms for tracking results of all Customer Success KPIs (Key Performance Indicators) with a depth and insightful understanding for anomalies across regions while leveraging key AI Agent tools to eliminate repetitive tasks to drive role optimization.

o Stream line processes for internal Customer Success teams, the field teams and Partners

o Work closely with cross-functional teams to standardize processes and best practices through a closed loop process

o Monitor and analyze performance metrics to ensure scalability and sustainability of business operations.

3. Continuous Improvement:

o Stay up to date with industry trends and best practices to share across the globe for all of CAIP.

o Proactively identify and implement improvements to enhance the efficiency and effectiveness of business operations.

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

• 2+ years of experience managing cross-functional and/or cross-team projects.

Additional or preferred qualifications

• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.

• 6+ years of experience managing cross-functional and/or cross-team projects.

• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

• Depth of knowledge and experience in Cloud Platforms & AI Solution Plays (Secure Migration and Modernization, Unify your Data, Innovate with Azure AI & Agents) and the broader Partner ecosystem

• 5+ years experience working in a customer-facing role (e.g., internal and/or external)

• 5+ years experience in delivery of projects, delivery strategy, or delivery management functions.

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

• Understanding of the SME&C market and its unique challenges and opportunities.

• Proficient communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced, global environment.

• Proficiency in data analytics tools and software.

• Proficient problem-solving skills and attention to detail.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

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