Change Management Consultant (Salesforce Revenue Management / Quote-to-Cash)

Seeking an experienced Change Management Consultant to lead organizational readiness, user adoption, training, and communication efforts for a global Salesforce Revenue Management / Quote-to-Cash transformation initiative.

Day-to-Day Responsibilities:

• Lead end-to-end change management activities for a Salesforce Revenue Management implementation
• Develop and execute communication, training, and adoption strategies
• Partner with implementation teams and internal stakeholders to drive organizational readiness
• Build scalable change management best practices and processes from the ground up
• Create training materials, communications, user guides, and enablement artifacts
• Support global user groups across sales, finance, order management, and fulfillment teams
• Translate technical system and process changes into business-friendly messaging and training
• Track adoption metrics, effectiveness, and change readiness across impacted teams
• Drive stakeholder engagement and user buy-in throughout the implementation lifecycle
• Collaborate cross-functionally across multiple workstreams and program teams
• Establish measurable KPIs and data-driven success metrics for change initiatives
• Conduct organizational readiness assessments and identify adoption risks across regions and teams
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• 5 years of enterprise change management experience
• Strong experience supporting Salesforce CPQ, ARM, or Quote-to-Cash transformations
• Deep understanding of lead-to-cash / quote-to-cash business processes
• Experience supporting enterprise system implementations
• Proven ability to build and execute change management strategies at the strategic level
• Hands-on experience delivering user training and enablement
• Strong stakeholder management and communication skills
• Experience working cross-functionally with sales, finance, operations, and enablement teams
• Ability to translate technical processes into end-user training and communications
• Experience creating measurable adoption metrics and tracking outcomes
• Experience managing global change initiatives across multiple regions and time zones
• Comfortable operating in fast-paced, evolving environments, * Experience with Salesforce Revenue Cloud / Agentforce Revenue Management (ARM)
• Background partnering with RevOps or Sales Enablement teams
• Experience building change management infrastructure in low-process-maturity environments
• Prior experience supporting large-scale global Salesforce implementations