Tier 2 Technical Support

Project Engineer - Electrical Location: Belvidere, NJ Onsite As a Project Engineer, you will be responsible for executing value add site projects from conception through impl…

• 20 days ago

The ideal candidate will possess two years of substantial support experience. Knowledge of Windows 10 is preferred and experience with Microsoft Office Suite and Windows Server is required. Responsibilities include install, troubleshoot, research and correct desktop application and hardware issues. Provide Tier I - II desktop and application support, including new user setup, support for Line of Business applications, and create, maintain and update technical documentation following standard formats. Conduct analysis and troubleshooting via telephone, email and remote control for clients in a timely fashion. Work within a ticketing system to track and escalate client issues. Must be able to move, install and configure PCs, printers and other equipment weighing up to 50lbs. Appointees will be required to possess a driver's license valid in New Jersey to perform the essential duties of the position. Must possess the ability to interact with all levels of users in a demanding, fast-paced environment and have excellent verbal and written communication skills. This position will report to the Director of IT and salary is commensurate with experience.