Tier 1 Network Triage Engineer

An employer is looking for a Tier 1 Network Engineer to provide technical support to a growing base of 911 centers who have migrated to the Next Gen 911 network managed by the State 911 Board. The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA's.

General IT or networking knowledge - open to entry level candidates

• Customer-oriented, and capable of providing high levels of client satisfaction

• Understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

• Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco

• Knowledge of network cabling, network classification and network topology

• Strong writing skills to maintain organized documentation - CCNA or CCENT cert