Staff Software Engineer - ServiceNow ITAM

The Staff Software Engineer is a senior individual contributor and technical leader responsible for the architecture, design, and development of enterprise-grade solutions on the ServiceNow platform. This role plays a critical part in advancing the platform's capabilities across Service Asset Management (SAM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), CMDB, and advanced Reporting & Analytics. The ideal candidate brings deep hands-on platform expertise, forward-looking architectural thinking, and the ability to influence technical strategy at scale., * Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.

• Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.
• Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.
• Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.
• Deliver advanced platform solutions using Flow Designer, IntegrationHub, custom APIs, Script Includes, and asynchronous processing.
• Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making.
• Leverage emerging ServiceNow capabilities such as Service Exchange, Platform Analytics, AI/Automation frameworks, and next-generation reporting tools.
• Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.
• Partner with Product Management, Enterprise Architecture, Security, and Operations to translate strategic goals into robust technical solutions.
• Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.
• Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.
• Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams.

• 7+ years of professional software engineering experience, with significant hands-on development on the ServiceNow platform.
• Advanced proficiency in JavaScript, Glide APIs, ServiceNow scripting (Business Rules, Script Includes, Client Scripts), and Flow Designer.
• Demonstrated experience implementing and supporting SAM, ITOM, SPM, and enterprise reporting solutions.
• Strong hands-on expertise with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management.
• Solid understanding of asset lifecycles, license compliance, software normalization, and hardware asset governance.
• Experience with REST/SOAP integrations, data imports, web services, and event-based integrations.
• Required certifications:

• ServiceNow Certified System Administrator (CSA)
• Relevant ServiceNow micro-certifications in SAM, ITOM, SPM, Reporting / Performance Analytics, IntegrationHub, or CMDB.

• Proven experience working in Agile delivery environments with cross-functional teams.
• Ability to design scalable, resilient, and maintainable solutions that support enterprise growth., * ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - strongly preferred.
• Advanced ServiceNow certifications such as CIS (SAM, ITOM, SPM) or domain-specialist credentials.
• Experience implementing Platform Analytics, advanced Performance Analytics, and complex data-driven insights.
• Exposure to Service Exchange, reusable application design, and marketplace-driven platform strategies.
• Experience with large-scale ServiceNow transformations or multi-domain enterprise implementations.
• Strong understanding of platform governance, upgrade strategies, and technical debt management.

Required Education: Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

The hiring range for this position in Orlando, FL is $148,300 - $198,800 per year and in Burbank, CA is $147,100 - $190-300 per year and in Seattle, WA and NY, New York is $154,100 - $199,400. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence., At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe., The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).