Lead Product Owner - Cat Foresight Contract Business Outcomes

This is a Global Digital Product Owner role focused on managing the development and support of the CAT Foresight CVA and Planned Maintenance products.

Provides day-to-day support to design and development teams, Cat Foresight users and field service staff in relation to product implementation, customization, questions, and problems.

Cat Foresight is a digital product tool suite of operational technologies focused enabling lead generation services and fleet/equipment management services.

• Focus on measuring and predicting contract cost and profitability of Cat Led contracts at scale in Cat Foresight
• Business Outcome KPI measurement
• Contract cost tracking and management across Cat and Cat Dealers
• Initial focus - Cat Led Contracts
• Define strategy for measuring contract business outcomes
• Contract types
• Across organizations
• Take lead on AMT integration into Cat Foresight
• Preparation of engineering ready features - epics, features, acceptance criteria, user testing, launch to users, documentation and user communications

Key Collaborators

• Lead Product Owner for FM AI/Analytics driving customer outcome measurement (Availability)
• US and Slovakia based Cat Foresight product managers and owners (Alignment)
• Stakeholders in Resource Industries (Discovery)
• Job Site Solutions fleet manager users and support teams (Discovery)
• Fleet manager counsel (Discovery)
• Cat Foresight Program Management (pre production)
• Engineering teams based in US, Slovakia, India (pre production)
• Cat Digital Dealer Adoption division (post production)

What You Will Do:

• Close collaboration and active engagement with digital product managers, Cat Foresight users and development teams and CAT Digital Support.
• Identify opportunities to improve user workflow, user experience and user driven innovations
• Translation of business requirements into technical requirements, acceptance criteria, UI changes
• Support prioritization of product backlog features
• Support activities to enable user adoption and growth
• Driving the development timeline of product strategic roadmap, continuous improvement and integration features
• Proactive support to drive timely product quality improvements
• Identification and documentation of bug features
• Tier 2 level hand up support

This role requires a combination of technical, business and interpersonal skills.

• Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Change Request Management: Extensive knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
• Software Problem Management: Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
• Software Product Business Knowledge: Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• User Acceptance Testing (UAT): Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Considerations for Top Candidates:

• Bachelors and/or Masters degree in IT related subject
• Industrial domain expertise:
• Services contract management
• Equipment management
• Maintenance planning
• Practical working knowledge of Cat Foresight product toolset (specific working knowledge of CVA and Planned Maintenance product)
• Familiarity with Cat Digital Ecosystem, Cat business processes, Cat dealer aftermarket services execution processes
• Comfortable working with Offshore teams and remote employees
• Familiarity with AI
• Career Experiences:
• Application development and /or digital product owner (typically 3-5 years)
• Driving and working with digital/software development teams, UI design teams
• Experience engaging with Cat dealer users (collecting VOD, solutioning)
• Demonstrated and proven skills:
• Demonstrated ability to work in a highly collaborative environment with cross functional teams
• Concise and clear communication skills
• Design and creation of user workflow diagrams
• Critical thinking and problem solving
• Waterfall and Agile development
• Demonstrated software development expertise
• AHA, AZDO, Figma, WhatFix, Confluence
• Designing user experience and workflows
• Leading development meetings
• Creating business and technical requirements
• Resolving product quality issues and providing product support
• User acceptance testing
• Ability to read code
• Exposure to AWS tech stack
• Travel Expectations: 10% globally

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry-leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world., #BI (used to post on Built In Chicago) What You Will Get: Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. About Caterpillar Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.