ServiceNow Developer

• ServiceNow ACC Development & Configuration (ACC policies, checks, scripts)
• ServiceNow Scripting (JavaScript, Glide APIs, Script Includes, Business Rules)
• Integration Development (REST/SOAP APIs, MID Server communication, data ingestion)

• 7+ years of SeviceNow development experience with specific, demonstrable expertise in ACC-V MID-less agent deployments configuring agents to communicate directly with the ServiceNow cloud instance over HTTPS 443 without MID Server dependency
• Proficiency in packaging and silently deploying ACC-V agents across Windows-based POS systems, thin clients, and locked-down endpoints using enterprise tools (SCCM, Intune, PDQ, or custom scripts), including handling OS hardening restrictions, limited user privilege contexts, and antivirEDR listing requirements
• Deep hands-on experience troubleshooting MID-less connectivity failures including proxy authentication issues, SSL certificate validation errors, firewall egress blocks, DNS resolution failures, and agent registration rejections at the ServiceNow instance level across segmented POS networks
• Proficient in CMDB data quality management building IRE identification rules, reconciliation logic, and CI relationship maps driven entirely by ACC-V agent data, with experience remediating stale CIs, ghost records, and normalization mismatches in large-scale deployments

Education

• Bachelor s or Master s of engineering, or related fields.

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation. ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%. With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.