IT Service Lead

The IT Service Lead (ITS Lead) manages all aspects of the daily operation for ITSM team.

Responsibilities

Essential Job Functions:

• Develops daily work schedule & projects for each team.
• Directs technical analysis of complex systems.
• Coordinates w/ vendors involved in providing product warranty, support, &/or RMAs. Provides high-level subject matter proficiency for each task.
• Provides advanced technical knowledge & analysis of ITSM ops, expert-level functional systems analysis, design, integration, documentation, troubleshooting, training, & implementation advice on complex problems requiring the highest-level knowledge of the subject matter for proper implementation & ITSM support functions. Provides the highest level of support to end users by handling service requests escalated by lower tiers.
• Support will be provided onsite, remotely, over the phone, or via email.
• Develop solutions for complex network, desktop, & server problems.
• Ability to analyze existing systems & recommend improvements. Develops, maintains, & implements all systems, applications, & networking configurations.

Necessary Skills and Knowledge:

• Professional customer service skills, resourceful & takes initiative in a dynamic environment & troubleshoot issue effectively & efficiently.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills., * BA/BS from an accredited college or university

• Substitute AA/AS w/ 7+ years of experience
• Substitute w/ 9+ years of experience

• Training, Certifications, EXP, & Clearance Requirements:

• IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE or SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Certified Technician.

• Minimum 5+ years of experience.
• Secret Clearance

The salary range for this position is $104,000.00 to $117,000.00 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.