IT Support Specialist - Manufacture

IT Support & Troubleshooting:

• Independently provide first-level technical support for hardware, software, and peripheral issues in a live business environment.
• Manage user accounts, password resets, and access permissions with minimal supervision.
• Respond to, triage, and resolve help desk tickets with appropriate prioritization and documentation.
• Escalate issues appropriately while maintaining ownership through resolution.

Hardware & Software Maintenance:

• Configure and deploy workstations, printers, and peripherals according to established standards.
• Perform routine maintenance, updates, and troubleshooting on user devices.
• Install and update software applications following documented procedures.

Documentation & Data Entry:

• Maintain IT inventory and asset tracking records.
• Update and follow existing IT documentation and procedures; identify gaps or outdated materials.
• Perform accurate data entry tasks for IT and other departments as needed, with a high degree of attention to detail.

Administrative Support:

• Prepare documentation and reports related to IT operations.
• Provide support for company meetings or events as required.
• Handle incoming IT support requests professionally and efficiently

Do you have experience in Manufacturing facility?, * Degree or coursework in Computer Science, Information Technology, or a related field preferred.

• Prior hands-on experience providing end-user IT support in a production business environment for at least 3 years required.
• Excellent Communication (Speaking, Writing, Reading, Listening) and analysis skills
• Detail-oriented and analytical
• Must be able to work responsibly, effectively, and independently when needed
• Leadership, Teamwork, and able to work under a multicultural environment

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.