Support Technician

Provides technical support on computer devices including hardware, software and networks used throughout the Sweetser organization. This includes helpdesk assistance via phone, e-mail and walk ins., * Installs and performs major repairs to hardware, software, and peripheral equipment, following design or installation specifications; confers with Support Technician III on complex installations and/or issues. Contacts vendors for warranty support.

• Document all support issues in Ticketing system. Escalate critical open issues to ensure that the delivery of care to Clients is not compromised.

• Establish initial user profiles and logins, IP addresses and remove disabled user accounts.

• Create/Update computer Images for deployment.

• Provide computer/phone training on an ad-hoc basis on such applications to current employees.

• Setup/Maintain Print Server appliances.

• Troubleshoot network connectivity issues.

Associate's degree in Computer Science or relevant field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver's license.

EXPERIENCE:

• One (1) year as Support Tech I or equivalent experience required.

• Two (2) to three (3) years of experience implementing and/or supporting software applications and hardware; healthcare environment required.

• Installation and technical support experience with Microsoft Windows 2000 and Microsoft Office applications required.

KNOWLEDGE AND SKILLS:

• Excellent customer service skills.

• Strong ability to communicate effectively both orally and in writing with all levels of Sweetser; this includes communicating technical issues to non-technical personnel (clinical and administrative staff).

• Strong ability to analyze and solve technical problems.

• Ability to manage and complete multiple tasks concurrently.

• Ability to read and understand technical documentation.

• Understand subnetting.