Bi-Lingual (Portuguese & English) Customer Support

Why you should apply to be a Bi-Lingual (Portuguese & English) Customer Support Representative:

• Competitive pay rate with opportunities for retention bonuses at 6, 12, and 24 months of employment.
• Pay increases offered at 6, 12, and 24 months, rewarding your commitment and performance.
• Gain valuable experience with a respected industry leader and enhance your professional skills.
• Opportunity to work in an inclusive, collaborative environment focused on customer satisfaction and employee development., What's a typical day as a Bi-Lingual (Portuguese & English) Customer Support Representative? You'll be:
• Providing advanced product and service information, responding to moderately complex customer inquiries in both Portuguese and English.
• Recording and processing custom or special orders, coordinating with internal teams when needed.
• Handling escalated customer issues, securing managerial approvals as required.
• Developing new customer relationships via phone or in-person interactions.
• Serving as the first point of contact for resolving customer queries and complaints.
• Scheduling and tracking follow-up actions in the CRM, maintaining accurate and high-quality customer data.
• Conducting interviews with customers to clarify requirements, following detailed scripts and making comprehensive notes.
• Delivering exceptional service to encourage continued use of products and services.

• Are fluent in both Portuguese and English (required).
• Have post-secondary non-tertiary education.
• Bring 1 to 3 years of relevant customer support or service experience, able to work independently.
• Demonstrate a customer-focused approach with strong communication and rapport-building skills.
• Are comfortable with digital communications, CRM systems, and learning new technologies.
• Can manage buyer concerns and objections, strengthening customer loyalty.
• Are eligible and willing to work on a contingent/temporary basis with no immediate expectation to transition to full-time., Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Bi-Lingual (Portuguese & English) Customer Support Representative today!

Pay Rate: $20.50 per hour - This is NOT remote, it is onsite in Johnston, IA. (CONTRACT for 2 years)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) . Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.