Director, Information Technology

The Director, Information Technology is a leadership role responsible for overseeing Butler/Till's information technology operations, enterprise applications, cybersecurity, and AI strategy. This role unifies day-to-day technology operations with forward-looking innovation, ensuring the organizations infrastructure is secure and scalable, third-party enterprise platforms deliver measurable value, and AI is seamlessly embedded across workflows to drive efficiency, quality, and client impact. The Director, Information Technology will be held accountable for both operational stability and transformational innovation, enabling the organization to scale growth without proportional increases in headcount while future-proofing the agency through the adoption of emerging technologies., Key Outcome: Implement and maintain seamless, and secure, and table IT operations to ensure business continuity and empower employees to work efficiently and confidently, * Ensure a stable, secure, and scalable IT environment that supports 400-500 employees.

• Managed Service Provider partnership, ensuring SLA adherence, performance, and strategic alignment.
• Lead cybersecurity strategy, threat detection, incident response, and compliance.
• Lead and maintain disaster recovery and business continuity planning to minimize operational risk.

Key Outcome: Enforce enterprise technology governance to maximize platform value, eliminate redundancy, and ensure fiscal and operational accountability Key Responsibilities:

• Own and optimize the agency's third-party enterprise software stack (outside DevOps).
• Supervise Enterprise Product Managers to drive full adoption, training, vendor accountability, and measurable ROI.
• Lead procurement protocols to eliminate redundancy and unauthorized technology purchases.
• Manage vendor contracts, SLAs, renewals, and license optimization to ensure cost efficiency and compliance
• Own IT and Enterprise Technology budget, including forecasting, spend analysis, and continuous cost optimization.

Key Outcome: Define and execute an AI Roadmap that embeds artificial intelligence into workflows to drive efficiency, quality, and scalability, * Develop, publish, and execute Butler/Till's AI roadmap, aligned to business strategy and growth objectives.

• Lead evaluation, implementation, and adoption of enterprise AI tools (e.g., Microsoft Copilot).
• Integrate AI into workflows to eliminate redundancy, reduce manual tasks, and improve output quality.
• Establish governance frameworks and ethical AI policies to ensure secure, compliant, and brand-safe usage.
• Measure and report AI impact through productivity gains, error reduction, scalability, and FTE efficiency.

Key Outcome: Drive innovation and future readiness by identifying, testing, and integrating emerging technologies that enhance agility and competitive advantage, * Identify emerging technologies (e.g., AI, no-code/low-code, automation platforms) and run pilot programs.

• Partner with Business Transformation, Product, and Finance to align technology exploration with strategic objectives.
• Maintain and communicate a forward-looking technology roadmap that positions the agency for sustained innovation and growth.

Key Outcome: Engage, retain, and enable performance of talent, * Contribute and proactively manage talent plans. Assess, hire, on-board, and grow role-appropriate talent.

• Manage a team; set clear, outcome-based performance goals. Establish and maintain development plans for each.
• Provide effective feedback that enables employees to improve and work toward goals, while seeking feedback from team to enable inclusion and continuous improvement.
• Remove barriers to enable team outcomes.
• Provide opportunities for growth and development, while mentoring and inspiring employees to unlock their full potential.

Do you have experience in Vendor relationship management?, Do you have a Bachelor's degree?, * Bachelor's degree in IT, Computer Science, or related field.

• 10+ years' experience in IT operations, enterprise applications, or digital transformation leadership.
• 5+ years of leadership / supervisor experience
• Strong background in cybersecurity, vendor management, and enterprise software ecosystems.
• Experience with AI adoption, automation, or emerging technology enablement.
• Exceptional leadership, communication, and change management skills.

PREFERRED

• Master's degree in IT, Computer Science, or Business.
• Experience in marketing/advertising technology environment.
• Familiarity with compliance frameworks and IT governance best practices
• Technical fluency in cloud, SaaS integrations, and enterprise architecture.

CORE COMPETENCIES CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients

COLLABORATIVE: working with teams and across the organization with ease

OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance

RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments

DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

Pulled from the full job description

• Paid parental leave
• Parental leave
• Paid time off
• Employee stock ownership plan, Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $132,000- $184,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

This is just one component of Butler/Till's total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.