Client Solutions Manager
Role details
Job location
Tech stack
Job description
The Client Solutions Manager - Show Organizer Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client's budget.
This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be located in Las Vegas, NV., * Able to lead and manage events up to $1 million per event.
- Works with Show Organizer clients to produce events once the business has been sold.
- Manages client requirements, expectations, and scope changes per event.
- Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments .
- Travels to show location to manage event from move-in through move-out.
- Responsible for accurate and timely invoicing to be sent to client.
- Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract.
- Quotes prices and manages budgets.
- Partners with Business Development and Client Relationship teams to renew client business.
- Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution.
- May be primary producing lead or may be part of a team on the execution of events.
- Responsible for maintaining and growing partnerships with facilities/venues.
- Entertains clients as necessary.
Requirements
- Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required
- 3+ years of professional experience within tradeshow coordination or event management roles
- Knowledge of sales systems such as TSS and Salesforce.com is preferred
- Excellent customer service and organizational skills
- Ability to learn multiple internal and external systems
- Ability to successfully manage multiple events simultaneously
- Working knowledge of all Microsoft software applications
Certificates, Licenses, Registrations
Benefits & conditions
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off