Agentic AI Architect - - Google Gemini Enterprise CX

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. What You'll Be Doing

• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
• Design, develop and implement AI self-service applications with Google CCAI
• Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate to Back End systems using web services, databases, and reporting
• Perform Unit Testing of developed code
• Assist with System and Functional Testing

• 8+ years of architecture and design experience overall
• 4+ years of experience with Google Dialog Flow ES/CX
• 2+ years of technical hands-on experience with Google Cloud CCAI or other conversational AI platforms (eg, Amazon Lex, IBM Watson, Uniphore, Kore.ai)
• Google Certification a plus and/or badge completion required
• Knowledge of Cloud Services Architecture, Apigee, Vertex AI
• Ability to support multiple projects at the same time
• Experience in managing large multi-site contact center implementations
• Experience managing and guiding developers or interest in doing so
• Experience in writing Solution Document Designs/specifications for IVA applications
• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python
• Must be able to work independently, be organized, self-motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
• Support integrations with Back End data systems such as Web Services REST API, SOAP, SQL Server, Oracle, NoSQL databases, Reporting
• Bachelor's degree required

Desired Experience

• Staff management
• 1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
• VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9

• The anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
• Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off, * This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
• Benefits available to eligible employees include: Medical, dental, vision; tax-advantaged health care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off.
• This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
• About Us: TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company.
• TTEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC is committed to expanding a diverse and inclusive workforce.