IT Support Technician

Smartekz, Inc.
Fort Myers, United States of America
13 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 62K

Job location

Fort Myers, United States of America

Tech stack

Microsoft Windows
Computer Security
Networking Hardware
Windows Server
Networking Basics
Cloud Services
Remote Service Software
SharePoint
Windows Desktop
Firewalls (Computer Science)
Information Technology
Wireless Technologies
3-tier Architectures
Server Operating Systems & Platforms

Job description

This role involves supporting small and mid-sized business clients with both onsite and remote IT support, infrastructure management, cloud solutions, cybersecurity, and proactive maintenance.

Your enthusiasm for technology and excellent customer service skills will help empower users across the organizations, enabling them to work efficiently and confidently. This position offers an exciting opportunity to develop your technical expertise while supporting a vibrant, fast-paced environment.

Responsibilities

  • Provide Tier 2/Tier 3 remote and onsite technical support
  • Troubleshoot Windows desktop and server environments
  • Manage Microsoft 365 environments including Exchange, Teams, SharePoint
  • Configure and support networking equipment including firewalls, switches, and wireless systems
  • Monitor and maintain client systems using RMM tools
  • Respond to help desk tickets and escalations in a timely manner
  • Assist with cybersecurity best practices and remediation
  • Deploy and support backup and disaster recovery solutions
  • Document systems, procedures, and client environments
  • Participate in projects such as migrations, upgrades, and new deployments

Requirements

Do you have a valid Driver's License license?, Do you have experience in Windows Server administration?, We are seeking an Experienced MSP Technician to join our growing IT services team in Fort Myers, Florida. The ideal candidate has strong technical troubleshooting skills, excellent customer service, and prior experience working in a Managed Service Provider (MSP) environment., * 3+ years of MSP experience preferred

  • Windows 10/11
  • Windows Server
  • Microsoft 365
  • Networking fundamentals
  • Remote support tools
  • Experience with RMM and PSA platforms, especially Kaseya
  • Understanding of cybersecurity best practices
  • Excellent communication and customer service skills
  • Ability to work independently and manage priorities
  • Valid driver's license and reliable transportation, * IT support: 3 years (Required)

Benefits & conditions

Pulled from the full job description

  • Retirement plan
  • Paid time off, Pay: $25.00 - $30.00 per hour

Benefits:

  • Paid time off
  • Retirement plan

Apply for this position