Desktop Support Technician Level 1

• We are looking for a proactive and customer-oriented Service Desk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to Dallas County employees, assisting with hardware, software, and networking issues, and ensuring that all IT systems are functioning smoothly. You will be the first point of contact for technical support, helping to troubleshoot and resolve problems in a timely and efficient manner., * Provide first-line support for internal employees via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software, hardware, networking, and Windows 10/11 operating system.
• Configure and maintain software and hardware systems, including desktops, laptops, printers, and other peripherals.
• Log and track support requests in the IT ticketing system to ensure timely resolution or escalation.
• Assist with setting up and configuring new workstations and user accounts.
• Manage and maintain software licenses, applications, and user permissions.
• Document common issues and create knowledge base articles for employees to self-solve problems.
• Escalate more complex issues to senior technical staff or other IT departments as necessary.
• Monitor and maintain hardware inventory and software versions.
• Provide exceptional customer service and clear communication to all users.

Do you have experience in Windows?, * 3-5 years' experience in an Enterprise Helpdesk or IT support role, including VIP support.

• Strong knowledge of Windows 10/11 operating system and common office software (Microsoft Office, antivirus programs, etc.).
• Core understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
• Excellent communication skills, with the ability to explain technical issues to non-technical employees.
• Strong problem-solving skills and the ability to prioritize tasks effectively.
• Familiarity with IT ticketing systems (e.g., Ivanti, ServiceNow, etc.).
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong customer service and interpersonal skills.
• Experience with remote desktop support and troubleshooting tools.
• Knowledge of Active Directory, email systems (e.g., Outlook), and collaboration tools.
• Familiarity with cloud platforms like Microsoft 365 or Google Workspace.
• A+ Certification preferred. Additional helpdesk related certifications are beneficial., * Desktop support: 2 years (Required)

• Full-time On-Site, unless assigned to a shift outside of standard business hours.
• Shift assignments are based on business need to support 24/7/365 operations., Job Types: Full-time, Contract

Pay: $18.00 per hour

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.