L3 IT Support Engineer

We have an exciting and immediate new job opening for a L3 Service Desk IT Support Engineer to join our client's team fulltime at their Garland office and plant location. This role is responsible for on-site and off-site desktop and service desk level support and will proactively monitor network infrastructure and respond rapidly to issues. This role is on-site 5 days/week from the hours of 7:30AM-4:30PM CST., o Support and train the end user on proper use of software and hardware systems.

o Update incident management system with relevant notes and knowledge base information.

o Support our end users with the highest of customer service expectations.

o Occasional travel (1-3 trips per year) to support our remote locations.

o 5+ years of Desktop/Service Desk Support.

o Experience supporting Microsoft Windows Operating System.

o Current O365, Intune, and Azure AD/Entra experience required.

o Ability to scope and drive technical problems to successful resolution.

o Possess motivation to continue developing their expertise in the areas including, but not limited to: Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization.

o Technical training and experience to include Microsoft Certified Professional certification or training.

o Possess desktop troubleshooting skills and techniques to solve complex issues (printing, applications, networking).

o Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.

o Technical knowledge of cabling installation and troubleshooting.

o Configure and deploy workstations, servers, network hardware, and applications.