Associate Director, Content & Digital Experience Capabilities - Solution Architecture & Engineering

This position is the Content & Digital Experience Capabilities - Solution Architecture & Engineering Lead within the Commercialization BI&T organization. The role is responsible for leading solution architecture & engineering for content & digital platforms that drive content management across Field (FTE, IVA) & Digital (Web, HOE, Social Media, Podcasts, 3rd Party Media, etc.) engagement channels, designing & supporting implementation for content/engagement performance that drives next best action, and continuously evolving to accelerate customer engagement & associated omni-channel metrics. Key Responsibilities

• Partner with the leads of Worldwide Commercialization Excellence (WCx), Commercialization BI&T teams and the broader IT Matrix organization with an app specific focus on solution architecture, integrations, technical design & delivery of new content and digital capabilities.
• Collaborate with IT partners and business teams to understand requirements/use cases & translate them into technical requirements.
• Improve or align requirement outcomes to architect & help deliver successful releases for new initiatives and enhancements.
• Design solution architecture by evaluating and selecting appropriate technologies and tools, including GenAI, to support digital channels' delivery needs.
• Define and enforce best practices for solution architecture, ensuring consistency and adherence to BMS standards.
• Contribute & manage macro architectures and technology blueprints, system architecture and design documentation and CLAD processes.
• Work with & support other Senior Architect(s) & Technical Leads with solution architecture, innovation & design of new content & digital capabilities.
• Identify opportunities for continuous process improvement to drive productivity and/or cost savings.
• Lead Proof of Concepts (POCs) with user management, security, data privacy & performance as key considerations to help prove out a potential solution to scale into production.
• Demonstrate the ability to identify high value capabilities with clear differentiators when making content & digital capability platform choices.
• Responsible for exploring and looking at new ways of working, using Gen AI to enable content capabilities & digital channels for amplified customer engagement & experience.
• Explore opportunities to utilize GenAI in the content & digital engagement channels space, including data connections to drive an amplified omni-channel experience.
• Lead the design and development of content & digital platforms' solution architectures, ensuring scalability, reliability, and performance.
• Stay up to date with emerging trends and technologies for content & digital platforms, including advancements in new GenAI models.
• Foster a culture of continuous improvement, encouraging team members to contribute ideas and implement innovative solutions.
• Work closely with vendors and external partners to ensure seamless integration of third-party solutions and platforms.
• Provide technical leadership and guidance to development teams, ensuring alignment with architectural standards and best practices.
• Ensure that all IT capability leads & functions deliver services for the Business & WCx teams, covering enterprise & data architecture, cyber security, application build & support, portfolio & program management, enterprise information management, collaboration services, and infrastructure services., BMS is an Equal Opportunity Employer. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable accommodation prior to accepting a job offer.

• Digital Marketing domain experience.
• Commercialization (Commercial + Medical) domain & content & digital solutions experience.
• Excellent collaboration and communication skills, with confidence to build strong partnerships & influence senior business leaders.
• Demonstrated technical thought leadership in planning, design and execution of enterprise content & digital capabilities for commercialization business units.
• Expertise on software-development lifecycle methodologies including Agile, Lean, Waterfall, etc.
• Hands-on technical experience with multiple implementations of content & digital platform capabilities.
• Ability to lead & drive content & digital platform(s) architecture/innovation strategy.
• Ability to lead analysis of complex business needs and integrate them into actionable strategic technical plans.
• Solution/user experience oriented with ability to partner with & guide delivery team resources.
• Hands-on experience with ETL tools such as AWS Glue, Informatica and integration platforms such as Mulesoft or webMethods.
• Strong hands-on experience in web technologies (HTML, CSS, JavaScript, React.js, etc.).
• Querying & programming skills such as SQL, SOQL, Python and JavaScript/JSON are an added advantage.
• Experience with Git, AI Predictive Solutions, AI Assistants (eg, ChatGPT, Claude) and strong understanding of IT processes like information/data architecture, data privacy reviews, cyber security reviews, risk assessments.
• Ability to manage business process analysis and improvement including cost-benefit analysis/estimation and post-implementation KPI metrics delivery.
• Ability to scan technical landscape for leading-edge solutions and create business cases for new investments, including level of effort/cost to implement and manage delivery.

Other Experience

• Working knowledge of agile software-development lifecycle methodologies.
• Demonstrated ability to support a dynamic culture of innovation and continuous improvement.
• Potential to develop into an internally/externally recognized thought-leader for content & digital capabilities., * Bachelor's or Master's degree in computer science or a related field with 10+ years of IT work experience.
• Hands-on work experience in a technical architect role (~7 years of solution architecture for content & digital platforms) and understanding of architectural methodologies and best practices.
• 5-7 years of experience with Content Platforms & Capabilities (eg, Veeva, AEM, MLR, DAM), Digital Channels (Web, Chatbots, Social, Podcasts, HOE, 3PP media) & ETL tools such as AWS Glue, Informatica and integration platforms such as Mulesoft or webMethods.
• Familiarity with and awareness of the Pharmaceutical Industry.
• Capability to work cooperatively across boundaries and within a Matrix to achieve results.
• Ability to deliver complex systems to one or multiple geographies and business units.
• Demonstrates strong presentation & influencing skills with key partners across functions/regions.

• Health Coverage: Medical, pharmacy, dental and vision care.
• Well-being Support: BMS Well-Being Account, BMS Living Life Better and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support and survivor support.
• Paid Time Off: Flexible time off (unlimited, with manager approval) and 11 paid national holidays (varies by location), with additional holiday options and time-off programs available for eligible employees.
• Global Shutdown: Annual shutdown between Christmas and New Years Day for eligible employees.

Legal and Equal Employment Opportunity Statements