Systems Administrator

• Oversee daily administration of the benefits platform, ensuring core functions such as enrollment, eligibility, billing, and reporting operate effectively
• Configure and maintain benefit plans, member records, group structures, carrier connections, and business rules within the system
• Manage electronic data exchanges with health plans, third-party administrators, and vendor partners, including enrollment and billing-related files
• Track system performance, investigate processing issues, and resolve data or application problems that affect operational accuracy
• Conduct audits, reconciliations, and validation reviews to confirm eligibility details and premium information remain accurate and complete
• Partner with Benefits Operations, Finance, and Customer Service teams to support renewals, enrollment periods, and day-to-day benefit updates
• Coordinate platform updates, patches, enhancements, and testing activities with internal technology teams and external providers
• Prepare and maintain documentation covering system configuration, standard processes, and support procedures
• Produce custom reports and data extracts for operational analysis, financial review, and compliance-related needs
• Support integration activities and validation efforts for new plan years, product updates, and system enhancements involving connected business systems Requirements - Experience administering benefits or eligibility management systems in a healthcare, insurance, or related environment

• Working knowledge of benefits administration processes, including enrollment, eligibility maintenance, and premium billing
• Ability to review, reconcile, and validate data with a high level of accuracy and attention to detail
• Familiarity with electronic file exchanges and vendor connectivity, such as enrollment or billing transactions
• Strong troubleshooting and problem-solving skills for identifying system issues and resolving processing errors
• Ability to collaborate effectively with cross-functional teams, including operations, finance, customer support, and IT
• Experience creating reports, documenting procedures, and supporting compliance-focused processes
• Understanding of data privacy, security, and regulatory expectations related to benefits administration systems Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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