Services Product Manager for IT Systems (Global)

The Global Product Manager - IT Systems Services is responsible for defining, developing, and scaling Vertiv's global services portfolio for IT Systems products, including single-phase UPS, rack power distribution units (rPDUs), and enclosures. This role owns the service offering strategy from concept through global deployment, ensuring offerings are serviceable, scalable, commercially viable , and-critically- partner-ready for routes to market that include distribution, eChannels, resellers, VARs, and other partner ecosystems., 1) Service Portfolio Strategy & Development (IT Systems)

• Define and own the global roadmap for IT Systems services across the lifecycle-from project services (e.g., installation, commissioning, startup) to lifecycle services (e.g., maintenance plans, battery services, break/fix, advanced support, renewals).

• Translate customer needs (uptime, speed of deployment, simplified operations, compliance, reduced risk) into standardized global service offerings .

• Develop clear service definitions including scope, entitlements, deliverables, exclusions, SLAs , and service tiering.

• Ensure each offering is designed for the IT Systems business model, including high-velocity, repeatable deployment and "channel-friendly" packaging.

2. Partner-Ready Portfolio & Partner Strategy (Primary Emphasis)

• Build and maintain a Partner-Ready Services Portfolio that aligns with distribution and eChannel motions, including:

• Packaged service SKUs and attach-ready bundles (product + service)

• Partner-friendly service options (e.g., "Install + Commission," "Advanced Exchange," "Next Business Day," "Battery Replacement," "Preventive Maintenance")

• Standard commercial models (referral, resell, co-deliver, partner-deliver with Vertiv certification)

• Define partner strategy for services across routes-to-market:

• Which services should be partner-sell / Vertiv-deliver vs. partner-sell / partner-deliver vs. Vertiv-direct

• Where to use authorized service partner models and certification requirements

• Create partner enablement frameworks that remove friction from selling and delivering services, including playbooks, quoting guidance, and standardized packaging.

• Establish governance and rhythm with partner stakeholders to drive: service attach , renewals, consistent customer experience, and reduced delivery variability.

3. Global Deployment & Regional Enablement

• Coordinate with regional services and execution teams to deploy IT Systems offerings consistently and at scale.

• Develop and maintain standardized global service artifacts:

• Statements of Work (SOWs) and scope templates

• Standard Operating Procedures (SOPs) and delivery standards

• Service delivery playbooks, training content, partner toolkits, and certification paths

• Support regional adaptation where required (regulatory, labor models, logistics, partner footprint) while protecting global standardization.

4. Cross-Functional Collaboration (R&D, Engineering, External Partners)

• Partner with IT Systems BU product management, R&D, and engineering to drive design-for-serviceability and serviceability requirements into new products (e.g., modularity, diagnostics, replaceable components, documentation).

• Collaborate with digital teams to enable digital-first service motions (registration, warranty activation, entitlement tracking, self-service, remote support, eCommerce attach).

• Engage external partners (distribution, resellers, installers, service partners) to validate service packaging, delivery feasibility, and enablement readiness.

5. Commercialization, Value Messaging & Pricing

• Define pricing frameworks that work in partner routes-to-market (list price guidance, discount structures, channel margin considerations, and attach incentives).

• Partner with Sales, Channel leadership, and Finance to establish margin targets, profitability guardrails, and price corridors by region.

• Build sales and partner-facing value messaging and ROI narratives focused on: deployment speed, uptime assurance, risk reduction , and predictable cost of ownership.

6. Lifecycle Performance Management & Continuous Improvement

• Track service adoption and health metrics across partner and direct motions:

• Attach rate by route-to-market (distribution/eChannel/direct)

• Partner activation and certification progress

• Delivery quality, customer satisfaction, and repeatability

• Renewal rates and installed base penetration

Continuously refine offerings using field feedback, partner input, and execution data-improving standardization, profitability, and customer experience.

Do you have experience in Financial acumen?, * Bachelor's degree in Engineering, Business, Operations, or related field (technical orientation preferred).

• 7-12+ years of experience in services product management, lifecycle services, channel/partner programs, or IT infrastructure services.

• Strong familiarity with IT Systems products and use cases in critical environments (e.g., single-phase UPS , rack PDUs , enclosures , edge deployments, distributed IT).

• Demonstrated success building and scaling partner-ready portfolios and working with distribution and reseller ecosystems.

• Proven ability to influence cross-functionally in a global matrix environment (R&D, Engineering, Channel Sales, Regional Services, Digital, Operations).

• Strong commercial acumen: packaging, pricing, margin management, and partner enablement.