Help Desk/ Technical Support Specialist
Role details
Job location
Tech stack
Job description
We are looking for a motivated Technical Support Specialist to join a fast-growing IT and Cybersecurity company supporting a wide variety of business environments. This role is ideal for someone with MSP/helpdesk experience who enjoys solving technical problems, supporting infrastructure environments, and working with networking and security technologies., * Troubleshoot and resolve complex IT support issues.
- Serve as an escalation point for advanced technical problems.
- Support networking, firewall, wireless, VPN, and infrastructure environments.
- Configure and troubleshoot Cisco Meraki environments.
- Support Palo Alto firewalls, GlobalProtect VPN, and Panorama.
- Monitor network activity and proactively identify issues.
- Create and document support tickets and technical resolutions.
- Develop internal knowledge base documentation.
- Assist with after-hours on-call support rotation.
- Collaborate with internal teams, vendors, and clients to resolve technical issues.
- Mentor junior technicians and assist with knowledge sharing.
Requirements
Do you have experience in VPN management?, Do you have a High school diploma or GED?, We are also open to highly trainable junior candidates or recent graduates with strong work ethic, technical aptitude, and a desire to grow into advanced support and cybersecurity responsibilities., * Experience working in an MSP, helpdesk, or IT support environment preferred.
- Strong troubleshooting and problem-solving abilities.
- Experience with:
- Cisco Meraki
- Palo Alto Networks
- TCP/IP
- VLANs
- VPNs
- DNS/DHCP
- Strong communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High school diploma or equivalent required.
Preferred Qualifications
- VMware vSphere or Horizon View experience.
- SIEM, endpoint security, or security monitoring experience.
- Certifications such as:
- CCNA
- PCNSE
- CompTIA Network+
- CompTIA Security+
Why Join Us?
We value attitude, work ethic, and willingness to learn just as much as experience. This is a company where motivated employees can grow quickly into higher-level technical and cybersecurity roles. Some team members have advanced significantly in both responsibility and compensation within their first year due to strong performance and dedication.
Education
- High school diploma or equivalent required
Benefits & conditions
3.63.6 out of 5 stars Corpus Christi, TX 78418 Hybrid work $40,000 - $70,000 a year - Full-time, Pulled from the full job description
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
- Opportunities for advancement
- Flexible schedule, * Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Career growth opportunities
- Hands-on exposure to advanced networking and cybersecurity technologies, * 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance