L2 IT Technician

The IT Technician plays a critical role in supporting the successful implementation of Microsoft Dynamics 365 (D365) ERP across the organization. This position provides hands-on, on-site support in the lead-up to the system go-live, ensuring readiness across teams, processes, and systems.

Following go-live, the technician remains a key resource during the two-month hypercare phase, offering immediate troubleshooting, issue resolution, and user support to stabilize operations and ensure a smooth transition to the new ERP environment., * Setting up label printers, MFPs, handheld scanners and tablets with D365 configuration

• Working closely with the D365 Technical Leads and the Global IT Workplace team to identify and resolve issues during the D365 rollout
• Providing general end-user support for approximately 40 on-site users, including business users and production staff in manufacturing

Do you have experience in Windows?, * Proven experience as an IT Technician, IT Support Specialist, or similar role

• Strong knowledge of hardware, software, and network troubleshooting
• Hands-on experience supporting ERP systems, ideally Microsoft Dynamics 365 (D365), is an advantage
• Solid understanding of Windows operating systems, Microsoft Office, and general IT infrastructure
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic server administration
• Strong communication skills with the ability to support non-technical users in a clear and professional manner

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1 Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets. We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them. We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation. Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.