Product-Minded Ops

empowering jobseekers to upskill and succeed. Role Overview We are looking for a highly motivated and results-driven Head of Marketplace Growth & Partnership to build the world's leading "Benefits-as-a-Service" ecosystem. You will be responsible for the dual-growth engine: scaling our white-label marketplace for enterprise clients (Amazon, 3PLs) and executing a global B2C User Acquisition strategy to make Service Club Perks the "must-have" app for every independent Delivery Associate (DA) in the world. Responsibilities B2C User Acquisition (Growth): Design and execute the funnel to acquire DAs directly. This includes performance marketing, referral loops (DAs inviting DAs), and organic social proof. Marketplace Product Ownership: Treat the platform as a high-conversion e-commerce engine. Use data (Mixpanel, Hotjar) to optimize the "Click-to-Redeem" journey. B2B White-Label Architecture: Ensure the platform remains modular, allowing us to "skin" and deploy bespoke versions for

clients like Amazon while maintaining a single core backend. Affiliate & Partner Mastery: Manage the technical and commercial relationships with global affiliate networks (Impact, CJ). Secure exclusive, high-margin deals that DAs can't find elsewhere. Retention Logic: Turn perks into a reason to stay. Analyze data to prove the correlation between "Perk Usage" and "DA Lifetime Value (LTV)." Feedback-Led Engineering: Work with Product/Eng to build "Self-Healing" features (automated link checking) and feedback loops that capture DA sentiment in real-time. Requirements 7+ years managing a digital marketplace where you owned both Supply (Brand Partners) and Demand (Users). Experience scaling a mobile app or web platform via Paid & Organic User Acquisition. You know how to calculate CAC vs. LTV. Deep experience in the affiliate space-you understand deep-linking, attribution modeling, and commission structures. Product-Minded Ops - You have used screen-recordings and session-replay tools (FullStory/Hotjar) to identify UX friction and have led the product changes to fix it. B2B2C Experience - You have previously managed a product that was sold both to Enterprises (B2B) and directly to end-consumers (B2C). What We Offer Hybrid work model - Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval). Truly international team - Work alongside talented professionals from 20+ nationalities. Extra day off - Celebrate your birthday with a paid day off Prime location - Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views. Wellness & social perks - Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork. Free coffee, tea, and drinks - Stay energized throughout the day. At the Service Club, talent comes first. We are committed to equal opportunity employment, regardless of

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