Solutions Engineer at Quantum Metric

outside of work - from being new to Saa S or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships.At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.About the Role As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product

demonstrations that directly address customer pain and emphasize QM's industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric's ability to meet and exceed customer requirements, often in the customer's production environment.ResponsibilitiesPre-sales technical consultantDeveloping product demonstrations and POCsTechnical account strategy in partnership with Account ExecutivesAs a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc.RequirementsFluency in English and Italian with the ability to effectively support and communicate with customers in both.Ability to work in a fast-paced, continually evolving environmentFundamental knowledge of analytical tools such as Adobe, Google, etc.3-5+ years of experience working with at least one of the following client-side web technologies: HTML, Java Script, React, Angular, Ember, Meteor, etc.Knowledge of website frameworks, components and conceptsExcellent communication and presentation skillsPassionate about technical sales and working with customersAmbitious and self-motivated with a high emotional IQ, as this role is largely remoteAbility to work on multiple customer-facing POCs and other time-sensitive activities concurrentlyHighly coachable with a strong desire to improve and grow as a professionalHistory of working at start-ups is a plusExperience working remotely is a plusExperience/understanding of native/hybrid mobile apps is a plusExperience with other CXM vendors is a plusUp to 25% travelPerks & Benefits One time Home-Office Stipend - upon hireMonthly Business Expense StipendStock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramCompany-Wide Unlimited Paid Time Off policy (In Addition to company vacation entitlement)Flexible SchedulesWork From

HomeMac Book and awesome swag delivered to your doorRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)QM-funded Restaurant VouchersPrivate Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental careEncouraging and collaborative cultureAbout Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the

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