Service Desk / Desktop Support Engineer
Pro Contract Jobs Ltd
Charing Cross, United Kingdom
3 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 78KJob location
Charing Cross, United Kingdom
Tech stack
JIRA
Virtual Private Networks (VPN)
Networking Basics
Azure
Office365
ServiceNow
Job description
We are looking for a number of candidates for our prestigious financial organisation based in Canary Wharf.
Service expectations
- Resolve incidents and requests within agreed SLAs
- Provide clear user communication and professional ticket notes
- Escalate appropriately and follow ITIL-style processes
Core support areas
- Windows 10/11, O365, Teams, printers, VPN
- Account/access: AD/Azure AD, MFA, password resets
- Device builds/swaps, onboarding/offboarding, basic networking checks
Requirements
- Proven 1st/2nd line experience in corporate environments
- Ticketing tools (ServiceNow/Jira/Remedy) and strong customer service
- Calm under pressure and comfortable on-site when needed