Technical Support Manager

Millshill Recruitment Limited
Canterbury, United Kingdom
9 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 50K

Job location

Canterbury, United Kingdom

Tech stack

4G (Telecommunication)
Border Gateway Protocol
VoIP
Dynamic Host Configuration Protocol
DNS
Ethernet
Virtual Private Networks (VPN)
Routing
TCP/IP
Virtual Local Area Networks
Firewalls (Computer Science)

Job description

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

My client is a fast growing Service Provider that have a requirement for a proven Technical Support Manager. As Technical Support Manager you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams. The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values.

You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services. Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall.

This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development.

Technical Support Manager

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Requirements

  • BGP
  • DHCP
  • DNS
  • Helpdesk
  • Service Desk
  • TCP/IP
  • switching
  • routing
  • VLANs
  • Networking

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