Japanese speaking Onsite Helpdesk Engineer

Helpdesk Engineer- Japanese speaker - Responsibilities:

• Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site.
• 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact.
• Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation.
• Understand and detailed planning and designing for customer's PC and Network.
• PC/Network/Desktop Security element configuration including day-to-day service delivery.
• Migration planning and execution. Support PC and Call Centre system (incl DC server).
• Proof of concept testing and acceptance testing. Vendor negotiation and control.
• Development and implementation for new features and services.
• Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
• Careful consideration to ensure profitable systems and implementation.
• Utilize/update ticketing system.
• Maintain secure operations and keep the environment tidy.
• Documented approach for implementation and modification
• Visit customer premises when required for project or maintenance contract work incl cover staff.
• Periodical status report to line manager.
• Coordination of operation flow with each department and customers.
• Adhoc request from your line manager
• Business trips to EMEA and CIS countries.

Helpdesk Engineer- Japanese speaker - Requirements:

• Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
• Excellent written and verbal communication skill in English and speaking Japanese would be advantage.
• Ability to investigate and source answers to various email and telephony enquiries about technical issues.
• Proven customer service experience.
• Strong time management/multi tasking & organisational skills
• Strong work ethic.
• Reliable time keeping and attendance
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
• Attend customer meetings for projects or maintenance contract work.
• Maintain relevant customer maintenance documentation on file server.