Technical Support Analyst

Reed
Woking, United Kingdom
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 30K

Job location

Woking, United Kingdom

Tech stack

Microsoft Active Directory
Azure
Cloud Computing
Linux
Monitoring of Systems
Microsoft SQL Server
Windows Server
Scripting (Bash/Python/Go/Ruby)
HybridCloud

Job description

A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You'll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent customer outcomes.

Responsibilities:

Resolve 1st/2nd line support tickets and escalations within SLAs

Diagnose system, network, and performance issues using logs and monitoring tools

Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems

Escalate complex issues to Level 3 with clear documentation

Communicate professionally with customers and internal teams

Requirements

2+ years' experience in enterprise IT support

Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge

Experience with cloud platforms (Azure/GCP), containers, and scripting

Comfortable working to SLAs with a customer-focused mindset

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