Application Support Specialist
Role details
Job location
Tech stack
Job description
Organization:
United Food and Commercial Workers International Union (UFCW) is North America's neighborhood union; standing together to improve the lives and livelihoods of workers, families and communities. Our members work primarily in the retail food, meatpacking, poultry, food processing and manufacturing and retail store industries.
Location:
Harmarville, Pennsylvania. (on-site)
Position Description:
Supports software applications used by International staff and Local Union staff. Software applications
support to Local Union staff comprises the majority of the job. This position is located in Harmarville,
Pennsylvania.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. This list is not exhaustive and may be supplemented.
Supports the end user community related to software programs and applications. Applications are both
homegrown and acquired.
Provides first line of help desk support. Support calls generally come in on an 800 number at the International and the Harmarville Office. Logging all end-user support interaction is required.
Provides end user software training and works with end users to analyze problems, improve operations.
Assists in the testing of new software releases.
Installs software packages and updates at Local Unions and other chartered bodies.
Interfaces with developers and other IT staff when software bugs are found, or new enhancements
identified.
Creates end user reports using various report writers and SQL reporting services.
Follows departmental standards and assist in preparing and updating documentation.
Participates in continuous learning is a must.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and/or Experience
A minimum of three years in a help desk/computer trouble shooting environment or a related Bachelor's
degree. A background in teaching/training preferred.
Computer/Software Skills
Proficient with the latest Windows software. Report writer software experience is a plus, but not required.
Intermediate knowledge of Microsoft Office Suite including Excel, Access and Word.
Communication Skills
Strong written and oral communication skills are required. Ability to comprehend vendor technical manuals.
Ability to present information and respond to questions from groups or individuals.
Other Knowledge/Skills/Abilities Required
Excellent interpersonal skills particularly while providing help desk support.
Ability to work under time pressure and to juggle multiple priorities.
Ability to read, record, analyze and interpret statistical information.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work with limited or no supervision.
Job Demands
The work atmosphere is fast-paced, deadline-oriented, and confidential in nature. Long and irregular hours and travel are occasionally required. Numerous telephone calls from various levels of field and headquarters staff and external contacts must be handled tactfully and expeditiously.
Working Conditions
The work is performed in a normal office environment. The noise level in the work environment is usually moderate.
Physical Demands
The position involves, but is not limited to, written and oral communications skills, use of computer keyboard, close vision, sitting for long periods, stooping, bending and reaching.
This is an exempt position under the Fair Labor Standards Act (FLSA).
Reasonable accommodations will be provided pursuant to state and federal laws.
COMPENSATION
Salary Range: $59,585 - $74,632.
The UFCW provides a very generous benefits package, including:
- Comprehensive health insurance coverage.
- Life insurance provided with ability to purchase supplemental life insurance at favorable rates.
- Retirement Savings Account.
- 401(k) plan with employer matching.
- Pension plan.
- Dependent care reimbursement account program.
- Health care reimbursement account program.
- Transportation program benefits.
- Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.
- Prepaid Legal Plan (for DC/MD/VA only).
Duration: *
- This is a full-time position; posting closes when position is filled.
Vaccination Requirement: The
UFCW requires all employees to be fully vaccinated against COVID-19 as a
condition of employment, consistent with applicable law. Any request or
questions may be submitted to hrcovid@ufcw.org.
To apply submit cover letter, resume to: humanresources@ufcw.org
We believe our success rests on recruiting and retaining a diverse staff. UFCW is an equal opportunity employer.
Woman and people of color are encouraged to apply. Reasonable accommodations will be provided pursuant to the state and federal laws.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and/or Experience
A minimum of three years in a help desk/computer trouble shooting environment or a related Bachelor's
degree. A background in teaching/training preferred.
Computer/Software Skills
Proficient with the latest Windows software. Report writer software experience is a plus, but not required.
Intermediate knowledge of Microsoft Office Suite including Excel, Access and Word.
Communication Skills
Strong written and oral communication skills are required. Ability to comprehend vendor technical manuals.
Ability to present information and respond to questions from groups or individuals.
Other Knowledge/Skills/Abilities Required
Excellent interpersonal skills particularly while providing help desk support.
Ability to work under time pressure and to juggle multiple priorities.
Ability to read, record, analyze and interpret statistical information.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work with limited or no supervision., The position involves, but is not limited to, written and oral communications skills, use of computer keyboard, close vision, sitting for long periods, stooping, bending and reaching.
Benefits & conditions
The work is performed in a normal office environment. The noise level in the work environment is usually moderate., Salary Range: $59,585 - $74,632.
The UFCW provides a very generous benefits package, including:
- Comprehensive health insurance coverage.
- Life insurance provided with ability to purchase supplemental life insurance at favorable rates.
- Retirement Savings Account.
- 401(k) plan with employer matching.
- Pension plan.
- Dependent care reimbursement account program.
- Health care reimbursement account program.
- Transportation program benefits.
- Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.
- Prepaid Legal Plan (for DC/MD/VA only).
Duration: *
- This is a full-time position; posting closes when position is filled.
Vaccination Requirement: The
UFCW requires all employees to be fully vaccinated against COVID-19 as a
condition of employment, consistent with applicable law. Any request or