Genesys Cloud CX Developer

We are looking for experienced Genesys Cloud CX Developers for one of our banking clients. The ideal candidates should have strong hands-on expertise in Genesys Cloud CX development, integrations, and AI-driven contact center solutions. This is a fully onsite role based in Phoenix, Arizona., * Design, develop, and enhance custom applications and services for Genesys Cloud CX

• Build and integrate AI-driven capabilities within the contact center ecosystem
• Develop scalable and secure APIs and integrations
• Manage the complete software development lifecycle including deployment through CI/CD pipelines
• Collaborate with cross-functional teams to deliver high-quality customer engagement solutions
• Troubleshoot and optimize existing Genesys Cloud implementations

• Strong hands-on experience with Genesys Cloud CX
• Expertise in:

• Routing
• Email integrations
• Web Surveys
• Sentiment Analysis
• Genesys APIs

• Proficiency in Python
• Experience with frontend technologies such as React
• Experience with backend platforms like Node.js or Python
• Familiarity with AWS Cloud Services
• Experience with CI/CD pipelines and DevOps tools, * Experience working in banking or financial services environments
• Strong understanding of cloud-native application development
• Excellent communication and problem-solving skills
• Ability to work effectively in a fast-paced onsite environment