Salesforce Administrator (Salesforce Support Admin)

We are seeking a Junior Salesforce Administrator to serve as the front line for Salesforce support and day-to-day platform administration. This role is ideal for someone early in their Salesforce career who enjoys troubleshooting user issues, supporting business teams, and performing foundational platform configuration tasks., Salesforce Support & User Assistance

• Serve as the primary point of contact for Salesforce support tickets and user requests
• Communicate directly with business users to gather requirements and troubleshoot issues
• Resolve common issues related to:
• User access and permissions
• Data inconsistencies
• System functionality and navigation
• Escalate complex issues as needed while ensuring timely follow-up and resolution

Salesforce Administration & Configuration

• Perform day-to-day Salesforce administration tasks, including:
• User setup, deactivation, and profile management
• Object and field updates
• Page layout modifications
• Permission set and access updates
• Create and maintain reports and dashboards to support business operations
• Assist with basic automation updates using:
• Flows
• Process Builder
• Validation rules
• Support ongoing platform enhancements and process improvements

Data Management & Quality

• Maintain data integrity and accuracy across Salesforce
• Perform data updates, imports, and clean-up activities (Data Loader or similar tools)
• Assist with troubleshooting and resolving data-related issues

Collaboration & Process

• Work closely with business stakeholders, IT teams, and Salesforce admins/developers
• Participate in ticketing, prioritization, and backlog management processes
• Use tools such as ServiceNow, Jira, or other ticketing systems to track and resolve issues
• Document processes, configurations, and solutions

The ideal candidate will bring hands-on Salesforce experience, strong communication skills, and a customer-focused mindset, with the ability to manage support requests and maintain platform quality in a fast-paced environment., * 1-3 years of hands-on Salesforce experience

• Working knowledge of Salesforce administration, including:
• Objects, fields, and page layouts
• User management and permissions
• Basic automation (Flows / Process Builder)
• Experience supporting end users in a ticket-based or help desk environment
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple requests and priorities

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.