ServiceNow Platform Admin

Overview: This is a senior-level ServiceNow Platform Administrator position focused on managing enterprise-scale ServiceNow environments with 500+ MID servers, multiple non-production instances, and complex integration ecosystems. This role requires deep technical expertise in platform operations, performance optimization, and large-scale data management while providing critical post-production support across multiple business units., * Monitor, maintain, and troubleshoot 500+ MID servers across multiple environments

• Perform MID server capacity planning and load balancing
• Manage MID server clusters and high-availability configurations
• Implement automated MID server health monitoring and alerting
• Coordinate MID server upgrades and patch management
• Troubleshoot connectivity and performance issues

1. Multi-Instance Platform Management

• Oversee 26+ non-production instances for various project initiatives
• Manage instance provisioning, configuration, and decommissioning
• Coordinate instance cloning activities and post-cloning configurations
• Implement standardized instance management procedures
• Monitor resource utilization across all instances

2. Advanced Security & Access Management
3. Credential Management (246+ Credentials)

• Manage 246+ integration credentials and service accounts
• Implement credential rotation policies and automation
• Integrate with HashiCorp Vault and CyberArk for secure credential storage
• Monitor credential usage and access patterns
• Ensure compliance with security policies and audit requirements

1. Vault Management

• Administer HashiCorp Vault and CyberArk implementations
• Manage vault users, policies, and access controls
• Implement secret rotation and lifecycle management
• Troubleshoot vault integration issues
• Maintain vault backup and disaster recovery procedures

3. Performance & Optimization
4. Platform Performance Management

• Monitor platform performance metrics and KPIs
• Identify and resolve performance bottlenecks
• Implement performance tuning strategies
• Conduct capacity planning and resource optimization
• Generate performance reports and recommendations

1. CMDB Data Volume Management

• Manage large-scale CMDB data volumes and relationships
• Implement data archiving and purging strategies
• Optimize CMDB performance through data cleanup initiatives
• Monitor CI data quality and implement improvement processes
• Coordinate CMDB data governance activities

4. Integration & Discovery Operations
5. Integration Support

• Troubleshoot production integration failures and issues
• Monitor integration performance and reliability
• Coordinate with third-party vendors for integration support
• Implement integration monitoring and alerting
• Maintain integration documentation and runbooks

1. Discovery Management

• Resolve discovery-related queries and technical issues
• Optimize discovery patterns and schedules
• Manage discovery credentials and MID server assignments
• Troubleshoot discovery failures and data quality issues
• Coordinate discovery scope and exclusion management

5. Advanced Platform Operations
6. License Management

• Monitor and optimize ITOM license utilization
• Forecast license requirements and budget planning
• Implement license compliance monitoring
• Coordinate license renewals and procurement
• Generate license utilization reports

1. Automation & Workflow Support

• Troubleshoot automation failure issues across platforms
• Debug and resolve workflow execution problems
• Optimize automation performance and reliability
• Implement automation monitoring and alerting
• Support post-go-live automation functionality

6. Production Support & Maintenance
7. Post-Production Support

• Provide Level 3 support for developed functionality and features
• Troubleshoot Service Catalog issues and workflow problems
• Perform backend ticket status modifications and data corrections
• Support scheduled report generation and file import processes
• Coordinate emergency fixes and hotfixes

1. Platform Upgrades & Evolution

• Plan and execute ServiceNow platform upgrades
• Conduct proof-of-concept testing for new features (Now Assist, Raptor DB)
• Evaluate new ServiceNow capabilities for business value
• Coordinate upgrade testing and validation activities
• Manage upgrade rollback procedures and contingency planning

ServiceNow Platform Mastery:

• Advanced ServiceNow Administration: 5+ years enterprise-level experience
• MID Server Management: Extensive experience with large-scale MID server deployments
• Integration Technologies: REST/SOAP, MuleSoft, Dell Boomi, or similar platforms
• Discovery & CMDB: Advanced configuration and troubleshooting
• Performance Tuning: Database optimization, caching strategies, load balancing

Infrastructure & Security:

• Vault Technologies: HashiCorp Vault, CyberArk administration
• Database Management: MySQL, Oracle, SQL Server optimization
• Scripting & Automation: JavaScript, PowerShell, Python, Bash
• Monitoring Tools: Splunk, New Relic, or similar APM solutions
• Cloud Platforms: AWS, Azure, Google Cloud Platform infrastructure knowledge

Integration & APIs:

• API Management: REST/SOAP web services, API gateways
• ETL Processes: Data transformation and migration tools
• Message Queuing: RabbitMQ, Apache Kafka, or similar technologies
• Authentication: SAML, OAuth, LDAP/Active Directory integration

Academic and Professional Experience:

• Minimum 7+ yearsServiceNow platform administration experience
• 3+ yearsmanaging enterprise-scale ServiceNow environments (500+ users)
• Experience with 20+ ServiceNow instancesin complex organizational structures
• Proven track recordin large-scale platform upgrades and migrations
• Experience with ITOM modulesand discovery at enterprise scale

Certifications:

• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules
• ServiceNow Certified Application Developer (CAD) - Preferred
• ITIL Foundation v4 - Required
• HashiCorp Vault Associate or CyberArk certification - Preferred

Academics:

• Bachelor s degree or equivalent combination of education and experience.

Competitive Salary

Company Pension Scheme

Comprehensive Health Insurance

Flexible Work Hours and Hybrid Work Options

XX days paid annual holidays + public holidays.

Professional Development and Training Opportunities

Employee Assistance Program (EAP)

Diversity, Equity, and Inclusion Initiatives

Company Events and Team-Building Activities