IT TECHNICIAN

At Hatboro-Horsham School District we are focused on continually examining our district practices and structures. We advance, promote, and advocate for equity, diversity, and inclusion to enhance alignment with the tenets of the whole child. We are committed to creating and maintaining environments in which each student is healthy, safe, engaged, supported, and challenged. Hatboro-Horsham draws strength from the rich variety of perspectives and life experiences of our community. As an employee of the district, you can anticipate that your meaningful contributions will authentically further the District's commitment to equity, diversity, and inclusion., * Provide Hardware and Software first-level support to building end-users including students, staff and teachers and provide excellent customer service

• Troubleshoot hardware, software, and Windows operating systems both in-person and remotely
• Document work in the ticketing system while maintaining all district SLA's
• Analyze data and participate in design, testing and implementation for IT Department projects
• Manage and maintain Active Directory and application user accounts
• Ability to train end-users for new or changing systems
• Familiarity with Apple hardware (iOS and MacOS) a plus but not mandatory

• Familiar with a wide range of Windows-based hardware and software with Mac experience a plus (but not required)
• Office experience across all applications with some excel data analysis experience
• Excellent Customer-Service skills as this will be an end-user facing role

Educational Level:

High-School graduate required. Experience supporting PC's in a school or business environment a plus.

Requirements:

• Ability to support end user hardware and software and provide great customer service
• Provent troubleshooting mindset with an ability to isolate variables in a complex system and test them individually to identify root causes
• Ability to read and understand technical documentation and support whitepapers
• Working knowledge of Windows operating system and how to diagnose and resolve configuration, network, or application issues on those systems

This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The Information Technology Student Assistant will be required to follow any other job-related instructions and perform other job-related duties requested by the Building Principal or designee.

The position holder must be able to perform the essential job functions with or without reasonable accommodation. It is the responsibility of the employee to inform the HHSD Director of Personnel of any and all reasonable accommodation that will be required.

Hatboro-Horsham School District is an Equal Opportunity Employment, Educational, and Service Organization. The Hatboro-Horsham School requires all employees to adhere to PA School Code and policies set forth by the School Board, which is an essential function of employment. In addition, regular attendance to work is an essential function of employment.