Cloud Operations Analyst

The Senior Cloud Operations Analyst is responsible for leading the management, optimization, and automation of cloud and on-premises infrastructure to ensure seamless operations and business continuity. This role includes driving improvements in observability, server and batch operations, and data center management while proactively identifying and resolving performance and reliability issues. The Senior Cloud Operations Analyst provides technical leadership, mentors team members, and consults with cross-functional teams to enhance operational excellence through best practices, process enhancements, and cutting-edge technologies.

Essential Tasks/Major Duties

• Independently develop, implement, and maintain observability tools to monitor cloud and on-premises systems.
• Actively support infrastructure teams in the management and maintenance of server systems running on Windows and Linux.
• Create dashboards, alerts, and reports to track system health, performance, and availability.
• Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.
• Act as the lead consultant with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments.
• Manage the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning.
• Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.
• Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.
• Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations.
• Building new batch jobs for improved performance and resource utilization.
• Lead on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.
• Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.
• Participate in on-call rotations to address system incidents and outages promptly.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues.
• Document and communicate incident resolution processes to relevant stakeholders.
• Work closely with cross-functional teams, including DevOps, Networking, and Application Development, to implement and maintain system integrations.
• Maintain comprehensive documentation for configurations, processes, and incident resolutions.
• Provide training and support to team members and other departments.

Cloud, Agile, Business analysis, Sql, Operation, Operations analysis, * Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.

• 5+ years of experience working with monitoring and observability tools (e.g., Datadog, PagerDuty).
• Certified PagerDuty Administrator or equivalent experience required.
• 5+ years of experience in cloud operations or server management roles.
• 5+ years of progressive server administration experience (Windows, Linux).
• 5+ years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments.
• Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes.
• Demonstrated experience working with Infrastructure as Code (Terraform, CloudFormation, and Ansible).
• Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes.
• 5+ years working with cloud platforms (AWS, Azure, OCI).
• Certified AWS SysOps Administrator or equivalent experience required.
• Strong experience with data center infrastructure and best practices.
• Proficiency in scripting and automation tools (Python, Bash, PowerShell).
• Strong understanding of networking, security, and identity management in cloud environments.
• Working knowledge of security best practices and compliance standards.
• Working knowledge of agile methodologies.
• Excellent troubleshooting, problem-solving, and communication skills.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Farmington Hills, MI.

Pay and Benefits

The pay range for this position is $40.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.